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Nursing HomeMedicaid Investigative

Westview Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

301 West Dunlop Street, Center, MO 6343660 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 12 Google reviews

5
4
3
2
1
Westview Nursing Home Nursing Home in Center, MO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (15 vs median 10)
  • High staff turnover (71%)

Bottom 25% in MO · Below recommended RN staffing · Very high staff turnover · Worst in RELIANT CARE MANAGEMENT chain · $117,035 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded by some families for its compassionate, attentive end-of-life care and warm environment. However, because there are conflicting reports regarding the quality of daily operations, we recommend families conduct a thorough tour and ask specific questions about laundry management and staff-to-resident ratios.

Google Reviews

Google Reviews

12 reviews on Google
Westview Nursing Home receives polarized feedback, with some families praising the compassionate, family-like atmosphere and attentive end-of-life care. However, other reviewers express significant dissatisfaction, citing concerns regarding laundry management and potential underlying issues that remain unaddressed.

Quality Themes

Tap a score for details
FoodN/AStaff7.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Supportive end-of-life care
  • Warm, family-oriented atmosphere

Concerns

  • Inconsistent laundry services

Rating Trends

Tap a year to see what changed

2343.0'15(2)4.05.0'19(1)1.04.3'22(3)3.02.5'25(4)1.0'26(2)

Distribution · 18 analyzed

5
4
4
5
3
2
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing, how does your leadership team ensure that residents receive consistent, personalized attention throughout the day?
  • 2I noticed there have been some recent challenges with laundry services; what specific steps are you taking to ensure residents' personal items are tracked and returned reliably?
  • 3With 15 recent state violations, could you walk me through the specific improvements you have implemented to address these concerns and ensure a higher standard of care?
  • 4Since many families describe a warm, family-oriented atmosphere here, what are some of the most popular daily activities or social events that help residents feel at home?
  • 5How do you coordinate with local hospitals or specialists when a resident experiences a sudden medical change, and how do you keep families informed during those times?
  • 6How does your team maintain the quality of end-of-life care that families have praised, while also working to improve the overall operational ratings?

Personalized based on this facility's data


Key Review Excerpts

From the moment I made the first phone call until he passed away I felt everyone was so attentive. I truly felt like they were an extension of my family by the end.

Long-term resident's family · 2025★★★★

So far my brother feels blessed and has called most Staff angels. His only wish right now is to get his 12 sets of clothes back from laundry.

Family member of resident · 2022★★★★

Westview is a wonderful small skilled nursing facility where your loved ones are treated as family to the staff.

Family member · 2023★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.21hrs
28%
Registered nurses for medical care
Total Nursing
2.60hrs
63%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility54.4%
Worse than Avg
Here
54.4%
US
15.5%
MO
23.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility48.3%
Worse than Avg
Here
48.3%
US
12.1%
MO
16.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility42.9%
Worse than Avg
Here
42.9%
US
19.5%
MO
25.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
14.4%
MO
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.2%
Worse than Avg
Here
75.2%
US
93.4%
MO
84.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility79.4%
Worse than Avg
Here
79.4%
US
95.5%
MO
90.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
81.8%
MO
65.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Above state avg (12.0)
21 complaint-triggered
$117,035 in fines

Westview Nursing Home shows serious concerns with families filing 21 complaint-triggered reports leading to federal deficiencies across multiple surveys. The most recurring problems involve resident rights and dignity violations, poor care planning and quality standards, and ongoing safety hazards. Issues with abuse protection, nutritional care, and infection control appear repeatedly across different time periods, suggesting persistent operational challenges that families should carefully investigate before considering placement.

Jul 17, 2025Complaint
2
0557Actual harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

May 21, 2025Routine
23
0557Actual harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

Mar 10, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 26, 2024Complaint
3
0742Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Aug 28, 2023Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

Aug 28, 2023Complaint
11
0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Federal Penalties

Fine

May 21, 2025

$42,680

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westview Nursing Home

Organization Type

for profit

Chain Affiliation

Chain Name

Reliant Care Management

Chain Size

32 facilities nationwide

Chain avg rating: 1.1/5 · Rank 6 of 29 (Worst)

Ownership & Management

Owners

Richard J. Destefane Revocable Living Trust

Owner · Organization

100%

Key personnel

Destefane, RichardOfficer / DirectorReliant Care Management Company LLCManagerArshad, AbdullahManagerDestefane, RichardManagerGriggs, OrliviaeManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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