Westside Terrace Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise attentive and caring individual nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
While many families report excellent care from individual staff members and successful rehab outcomes, the facility struggles significantly with administrative communication. We strongly recommend that you establish a clear, documented plan for how and when you will receive updates on your loved one before admission.
Google Reviews
Google Reviews
36 reviews on Google“Westside Terrace Health & Rehabilitation Center receives highly polarized feedback, with many recent reviewers praising individual staff members for their kindness and attentiveness. However, significant concerns persist regarding administrative communication, responsiveness to family inquiries, and allegations of neglect or poor care quality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring individual nursing staff
- Effective physical and rehab therapy teams
- Clean and well-maintained facility environment
Concerns
- Poor administrative communication and unreturned phone calls (mentioned by 3 reviewers)
- Understaffing issues affecting care and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your facility has a strong 5-star staffing rating from CMS; how do you ensure that this translates into consistent responsiveness for residents throughout the day?
- 2Since I see that you are active in responding to feedback online, what is the best way for families to maintain open communication with the administrative team regarding their loved one's care?
- 3Given that your therapy teams are highly regarded, how do you integrate physical and rehabilitative progress into a resident's daily routine?
- 4With the recent focus on enhancing the resident experience, could you walk me through the current activity calendar and how you encourage residents to participate in social events?
- 5Regarding medication management, what protocols do you have in place to ensure accuracy and timely administration for residents with complex health needs?
- 6How does your team handle medical emergencies or urgent health changes during evening and weekend hours to ensure families are kept informed?
Personalized based on this facility's data
Key Review Excerpts
“The staff had 1 priority while taking care of me, and that was to recover from the stroke I have had. I appreciate each and every person that took care of me at westside terr”
“I have issues with the administration and the overall communication from those in charge of the facility . I felt that our questions were ignored and no one would return phone calls”
“They are a bunch of incompetent people working there. It is a sad display of Healthcare that I have ever witnessed. I told them that I will see to it that they are evaluated by the state for neglect, cold food and medication errors.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westside Terrace has a concerning pattern of recurring fire safety deficiencies across all three federal surveys, with repeated violations for fire alarm systems, sprinkler maintenance, and smoke barriers. The facility also had issues with food safety and infection control that appeared on multiple surveys. While all deficiencies were reportedly corrected, the persistent fire safety problems suggest ongoing maintenance challenges that families should inquire about during visits.
Jul 29, 2022Routine7
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 15, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Aug 9, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Westside Terrace Health & Rehabilitation Center
for profit
Ownership & Management
Owners
Turenne, Roger
Owner
Turenne, William
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit westsidecares.com
Medicare data downloads
Original nursing home datasets
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