Westport Place Health Campus
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the physical therapy team is frequently praised, the facility has shown a concerning pattern of neglect and slow response times in recent years. Families should be extremely cautious and are advised to personally monitor their loved ones, as multiple reports indicate significant gaps in basic care and safety protocols.
Google Reviews
Google Reviews
27 reviews on Google“Westport Place Health Campus receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety, neglect, and poor responsiveness. While some residents praise the physical therapy department and food quality, multiple families have reported serious incidents including falls, delayed medication administration, and a lack of basic care that led to negative outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Generally well-regarded food quality
- Some staff members noted as kind and compassionate
Concerns
- Extremely slow response times to call buttons (mentioned by 3 reviewers)
- Patient falls and lack of preventative safety measures (mentioned by 3 reviewers)
- Neglectful or disinterested nursing and aide staff (mentioned by 3 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team manage call button responses to ensure that residents receive timely assistance when they need it?
- 3What specific safety protocols and preventative measures are in place to help reduce the risk of falls for the residents?
- 4Could you describe the daily activity schedule and how you ensure residents stay engaged and socially connected?
- 5What is the process for managing medications, and how do you ensure there is clear communication between the nursing staff and family members regarding changes?
- 6How does the facility handle cleanliness and maintenance routines to ensure the living spaces stay comfortable and well-kept?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there for several days following a hospitalization. She routinely waited 30-45 minutes for someone to respond when she pressed her call button. On one occasion she needed help getting to the bathroom. 35 minutes after pressing her call button someone showed up, said she was not trained to assist her, and told her to just “go in the bed” and they would “clean it up later.””
“The room was drab, the toilet never worked... quite a few of the aides were disinterested, Especially when it came to helping me into the restroom and in getting someone to bring me my pain medications.”
“My father is here now we are two days in and this is a nightmare first day he didn’t get breakfast I called for two hours no one ever answered I had to drive there to get him food”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
15
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westport Place Health Campus has 9 deficiencies across two surveys, with one complaint filed by families regarding infection control. The main problem areas include medication management, fire safety systems, and electrical systems. Most issues from 2022 involving medication errors and food safety appear resolved, but newer deficiencies from 2025 suggest ongoing challenges with safety systems and infection control that families should discuss during visits.
Feb 14, 2026Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
May 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 3, 2022Routine5
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Westport Place Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 14 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit westportplacehc.com
Medicare data downloads
Original nursing home datasets
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