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Nursing HomeMedicaid

Westmoreland Care & Rehab Ctr

Strong Medicare quality ratings; families often praise highly skilled and supportive physical/occupational therapy team. Still worth an in-person visit.

1559 New Highway 52, Westmoreland, TN 37186100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 24 Google reviews

5
4
3
2
1
Westmoreland Care & Rehab Ctr Nursing Home in Westmoreland, TN — Street View
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What this means for your family

This facility has a highly regarded rehabilitation team that provides excellent support for post-surgical recovery. However, families should be aware of recent reports regarding kitchen management and communication policies; we strongly recommend asking how the facility ensures diabetic dietary needs are met and how they facilitate resident communication with family.

Google Reviews

Google Reviews

24 reviews on Google
Westmoreland Care & Rehab Center receives high praise for its rehabilitation therapy team and compassionate nursing staff, with many families noting that their loved ones felt well-cared for. However, recent reviews highlight serious concerns regarding communication, restrictive policies, and inadequate nutritional management for diabetic residents.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Highly skilled and supportive physical/occupational therapy team
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility environment
  • Welcoming atmosphere for rehab patients

Concerns

  • Severe restriction of communication and personal property
  • Poor nutritional management and kitchen errors

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(1)'23(3)'25(9)'26(1)

Distribution · 25 analyzed

5
18
4
1
3
1
2
1
1
4

How They Respond to Reviews

96%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2Since therapy is a known strength here, how do you coordinate those sessions with the daily nursing care to ensure my loved one stays comfortable?
  • 3I’m interested in how you manage dietary preferences and kitchen operations to ensure residents receive the correct meals and consistent nutrition.
  • 4Given the current staffing ratings, what steps is the leadership team taking to ensure residents receive timely assistance and consistent communication?
  • 5Could you walk me through your current policy regarding personal property and how you help residents stay connected with their families?
  • 6What protocols do you have in place for medical emergencies, and how quickly would our family be notified if a change in condition occurs?

Personalized based on this facility's data


Key Review Excerpts

The PTs and OTs are very good! it’s been a fabulous experience. If I ever have to do another rehab, I will make this my first choice!

Rehab patient · 2025★★★★★

The staff at Westmoreland was welcoming and dedicated to my 90 year old mother who needed rehab following surgery for a hip fracture. They were compassionate for her needs and a very upbeat group of nurses and therapists

Family member of rehab patient · 2025★★★★★

I can’t say enough about the physical therapy team. They are amazing people who are very supportive caring and knowledgeable. They treat each patient like they are family.

Rehab patient · 2025★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.5%
Mixed vs Avgs
Here
30.5%
US
19.5%
TN
31.9%
Sumner
27.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.5%
TN
16.9%
Sumner
13.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TN
89.5%
Sumner
95.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
TN
18.5%
Sumner
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
12.1%
TN
12.9%
Sumner
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TN
94.5%
Sumner
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
TN
79.4%
Sumner
80.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.8%
TN
79.8%
Sumner
90.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
TN
1.6%
Sumner
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (5.9)

This facility has a mixed record with 15 deficiencies across three years, all corrected by the provider. The most recent 2022 survey identified multiple issues including food safety problems, resident rights violations, care planning deficiencies, and infection control gaps. Recurring concerns include food safety (cited in both 2018 and 2022) and various safety/maintenance issues. While all deficiencies were reportedly corrected, the breadth of problems in the latest survey warrants careful consideration during your visit.

Mar 26, 2026Routine
9
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Mar 2, 2022Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

May 8, 2019Routine
3
0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westmoreland Care & Rehab Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Signature Healthcare

Chain Size

68 facilities nationwide

Chain avg rating: 3.0/5 · Rank 16 of 70

Ownership & Management

Owners

Lp Cr Holdings LLC

Owner · Organization

100%

Agemo Holdings LLC

Owner (parent company) · Organization

Jjla LLC

Owner (parent company) · Organization

Lpsnf II LLC

Owner (parent company) · Organization

Wheaten LLC

Owner (parent company) · Organization

Steier III, Elmer

Owner (parent company)

Key personnel

Spears, LashellW-2 Managing EmployeeHarrison, JohnOfficer / DirectorSpears, LashellManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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