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Reviewer concerns include severe resident neglect and lack of assistance (mentioned by 2 reviewers) — investigate before committing.
based on 19 Google reviews
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Reviewer feedback for Westminster Villa suggests areas to investigate further. Common concerns include: severe resident neglect and lack of assistance (mentioned by 2 reviewers), unprofessional management and staff behavior (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as multiple reviewers report severe issues including resident neglect, poor response times, and unprofessional management. While a few individuals noted friendly staff members, the prevailing themes involve unresponsiveness to resident needs and concerns regarding the facility's cleanliness and maintenance.
Quality Themes
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Distribution · 38 analyzed
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Key Review Excerpts
“If your loved one lives here please check on them. So much neglect at this facility it should be shut down.”
“Services are terrible, response times from staff are SO long, bedside manners are non-existent by many of the staff.”
“Staffing is very nice. The money for it is way over priced for a small room for 2.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
This report details a Complaint Investigation conducted regarding resident hygiene needs and hot water delivery for personal care. Both allegations were found to be unsubstantiated due to a lack of preponderance of evidence during the investigation.
This report details a Complaint Investigation conducted regarding resident hygiene needs and hot water delivery for personal care. Both allegations were found to be unsubstantiated due to a lack of preponderance of evidence during the investigation.
The inspection was an unannounced case management visit conducted in conjunction with an Unusual Incident/Injury Report (UIIR) regarding a resident who eloped. The analyst reviewed documentation and conducted interviews with the Administrator. No deficiencies were cited during this visit.
The inspection was an unannounced case management visit related to an Unusual Incident/Injury Report (UIIR) concerning a resident who eloped. The analyst reviewed the physician report and interviewed the administrator. No deficiencies were cited during this visit.
Westminster Villa, INC.
PATTY OSUNA
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