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Nursing HomeMedicaid Investigative

Westminster Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1234 Washington Road, Westminster, MD 21157170 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 80 Google reviews

5
4
3
2
1
Westminster Healthcare Center Nursing Home in Westminster, MD — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • High staff turnover (61%)
  • High RN turnover (68%)

Below average in MD · Meets national RN staffing standard · Below chain average · $63,681 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility has a highly inconsistent track record; while some families report excellent rehab outcomes and caring staff, others describe severe neglect and communication breakdowns. If you are considering this location, we strongly recommend unannounced visits and asking for specific protocols regarding call-light response times and how they handle family communication during off-hours.

Google Reviews

Google Reviews

80 reviews on Google
Westminster Healthcare Center receives highly polarized feedback, with families reporting extreme disparities in the quality of care. While some praise the facility for successful rehabilitation outcomes and attentive staff, a significant number of reviewers allege serious neglect, unsanitary conditions, and poor communication. Prospective families should be aware of recurring reports regarding understaffing and difficulties reaching staff by phone.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0Activities5.0Meds2.0Memory3.0Comms2.0Value2.0

Strengths

  • Effective physical and occupational therapy teams
  • Cleanliness noted by several satisfied families
  • Responsive care for some long-term residents
  • Helpful administrative and admissions staff

Concerns

  • Severe understaffing leading to neglect and long response times (mentioned by 14 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
  • Unsanitary room conditions and facility maintenance issues (mentioned by 7 reviewers)
  • Reports of rude or uncaring staff behavior (mentioned by 9 reviewers)
  • Medication management and administration errors (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(8)'20(5)'22(3)'24(13)'26(10)

Distribution · 69 analyzed

5
20
4
9
3
1
2
1
1
38

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly during night and weekend shifts?
  • 2I noticed some feedback regarding communication challenges; what is the best way for family members to receive consistent updates on their loved one's daily status?
  • 3Can you walk me through your current process for medication administration to ensure accuracy and prevent errors?
  • 4How does your team maintain room cleanliness and facility maintenance, and how often are deep-cleaning schedules conducted?
  • 5With your physical and occupational therapy teams being a noted strength, how do you integrate those services into the daily routine for residents who need them?
  • 6What is your facility's protocol for handling medical emergencies, and how quickly would a family be notified if a change in condition occurs?

Personalized based on this facility's data


Key Review Excerpts

My mother went to Westminster for rehab after hip replacement and we cannot say enough great things about the facility and staff. Everything was superb from nurses and aids to the administrative staff, PT and OT teams and the food!

Rehab patient's family · 2025★★★★★

The staff is rude, the building is in awful shape, its unsanitary and dirty and run down. My Mom waited for bathroom assistance for 45 minutes and got no responce to the call button.

Long-term resident's family · 2018☆☆☆☆

The rehab staff are very motivating. Dietary seems to take pride in what they’re serving. I do recommend this facility!

Rehab patient · 2019☆☆☆☆
Source: 80 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility41.4%
Worse than Avg
Here
41.4%
US
12.1%
MD
22.2%
Carroll
13.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
14.4%
MD
21.5%
Carroll
17.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
19.4%
MD
25.1%
Carroll
23.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.1%
Mixed vs Avgs
Here
23.1%
US
15.3%
MD
24.5%
Carroll
19.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.4%
Mixed vs Avgs
Here
23.4%
US
19.5%
MD
16.6%
Carroll
24.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility88.6%
Worse than Avg
Here
88.6%
US
93.4%
MD
92.1%
Carroll
94.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.6%
Worse than Avg
Here
75.6%
US
81.8%
MD
78.7%
Carroll
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.6%
Better than Avg
Here
83.6%
US
79.8%
MD
80.6%
Carroll
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MD
1.3%
Carroll
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
2penalties
Well below state avg (18.9)
51 complaint-triggered
$63,681 in fines

Westminster Healthcare Center has concerning patterns with families filing 49 complaints across 5 surveys, triggering multiple investigations focused on abuse protection, care planning, and medication management. The facility has repeatedly struggled with protecting residents from abuse and neglect, developing proper care plans, and ensuring appropriate medication oversight, with these same issues recurring across multiple years despite reported corrections.

Feb 13, 2026Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 14, 2025Complaint
7
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 14, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 18, 2024Complaint
6
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 18, 2024Routine
5
0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 18, 2024Complaint
9
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Federal Penalties

Fine

Aug 14, 2025

$14,892

Fine

Apr 18, 2024

$48,789

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westminster Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

121 facilities nationwide

Chain avg rating: 2.8/5 · Rank 77 of 121

Ownership & Management

Owners

Pc Mstr Lsco, LLC

Owner · Organization

100%

Key personnel

Romeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorWashington (west) Mgt Co., LLCManagerGroves, DonnaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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