Westminster Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (61%)
- High RN turnover (68%)
Below average in MD · Meets national RN staffing standard · Below chain average · $63,681 in fines · Abuse citation
What this means for your family
This facility has a highly inconsistent track record; while some families report excellent rehab outcomes and caring staff, others describe severe neglect and communication breakdowns. If you are considering this location, we strongly recommend unannounced visits and asking for specific protocols regarding call-light response times and how they handle family communication during off-hours.
Google Reviews
Google Reviews
80 reviews on Google“Westminster Healthcare Center receives highly polarized feedback, with families reporting extreme disparities in the quality of care. While some praise the facility for successful rehabilitation outcomes and attentive staff, a significant number of reviewers allege serious neglect, unsanitary conditions, and poor communication. Prospective families should be aware of recurring reports regarding understaffing and difficulties reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Cleanliness noted by several satisfied families
- Responsive care for some long-term residents
- Helpful administrative and admissions staff
Concerns
- Severe understaffing leading to neglect and long response times (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
- Unsanitary room conditions and facility maintenance issues (mentioned by 7 reviewers)
- Reports of rude or uncaring staff behavior (mentioned by 9 reviewers)
- Medication management and administration errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly during night and weekend shifts?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to receive consistent updates on their loved one's daily status?
- 3Can you walk me through your current process for medication administration to ensure accuracy and prevent errors?
- 4How does your team maintain room cleanliness and facility maintenance, and how often are deep-cleaning schedules conducted?
- 5With your physical and occupational therapy teams being a noted strength, how do you integrate those services into the daily routine for residents who need them?
- 6What is your facility's protocol for handling medical emergencies, and how quickly would a family be notified if a change in condition occurs?
Personalized based on this facility's data
Key Review Excerpts
“My mother went to Westminster for rehab after hip replacement and we cannot say enough great things about the facility and staff. Everything was superb from nurses and aids to the administrative staff, PT and OT teams and the food!”
“The staff is rude, the building is in awful shape, its unsanitary and dirty and run down. My Mom waited for bathroom assistance for 45 minutes and got no responce to the call button.”
“The rehab staff are very motivating. Dietary seems to take pride in what they’re serving. I do recommend this facility!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Healthcare Center has concerning patterns with families filing 49 complaints across 5 surveys, triggering multiple investigations focused on abuse protection, care planning, and medication management. The facility has repeatedly struggled with protecting residents from abuse and neglect, developing proper care plans, and ensuring appropriate medication oversight, with these same issues recurring across multiple years despite reported corrections.
Feb 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 14, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 18, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 18, 2024Routine5
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 18, 2024Complaint9
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Aug 14, 2025
$14,892
Fine
Apr 18, 2024
$48,789
Ownership & Operations
Who Operates This Facility
Westminster Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 77 of 121
Ownership & Management
Owners
Pc Mstr Lsco, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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