Westlake Woods AL
Families consistently rate this highly — reviewers highlight warm and welcoming staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility offers a beautiful environment and a highly praised sales and nursing team that excels at creating a sense of community. However, families must perform rigorous due diligence regarding staffing levels and sanitation, as there are highly specific and severe allegations of neglect and hygiene failures in recent reviews.
Google Reviews
Google Reviews
35 reviews analyzed“Westlake Woods is highly regarded by many families for its warm, welcoming atmosphere and a staff that is frequently described as friendly and professional. However, there are extremely serious allegations from a few reviewers regarding severe hygiene issues and inadequate staffing levels. While most visitors praise the beautiful facility and the care provided, prospective families should investigate the specific claims regarding sanitation and staffing stability.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Beautiful and clean community environment
- Engaging activities and memory support
- Professional sales and leadership team
Concerns
- Severe sanitation and hygiene issues
- Staffing shortages and inadequate care (mentioned by 2 reviewers)
- High pricing/overpriced
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community through their responses; how would you describe the current communication style between the staff and the families here?
- 2We noticed how much people enjoy the beautiful environment here, so could you walk us through your daily cleaning and sanitation protocols for the resident rooms and common areas?
- 3With the engaging activities mentioned by others, what does a typical weekly calendar look like for a resident in assisted living?
- 4How does the care team manage staffing levels during overnight hours or weekends to ensure everyone receives consistent attention?
- 5In the event of a sudden medical emergency or a change in health status, what is the specific protocol for contacting both the medical staff and our family?
- 6Given the premium nature of the services offered here, how do you ensure the level of personalized care always reflects the value of the monthly investment?
Personalized based on this facility's data
Key Review Excerpts
“The time had arrived rather quickly and needed to transition my Dad from living Independently to Assisted Living. Upon researching in the Erie area, most important to me was a place that provided continuation of care, a place where he could remain, no matter what level of assistance was required, not sent to a different building where they are not familiar with him or his routines. West Lake Woods is set up as such.”
“The building is beautiful, clean, and welcoming—but what stood out most was the atmosphere. I saw lots of smiles, friendly interactions, and even a fun activity going on while I was there.”
“Westlake nurses and staff take very good care of my brother, David, J. Wieczorek. They are very accommodating with taking care of his physical and health needs.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Westlake Woods AL underwent 13 inspections, resulting in 20 recorded violations and 2 clean inspections. Reported findings include issues regarding staffing levels, medication administration errors, documentation updates, and resident care standards.
Nov 6, 2025Routine
A staff person was hired, but their criminal background check was not completed until after their hire date.
A staff person lacked a high school diploma, GED, or active registration status on the Pennsylvania nurse aide registry.
Bed enablers for two residents were not secured, posing entrapment and fall risks.
Frozen hamburger patties and a bag of bacon were found opened and not sealed in the walk-in cooler.
Oct 1, 2025Routine
A resident was not provided with a working lockbox or lockbox service in their room to safeguard money and property.
The locks on the top and bottom drawers near the kitchen sink in a resident room were not operational.
May 12, 2025Routine
Staff members hit a resident's head against the wall while assisting them into bed.
Apr 9, 2025Routine
Residents were not treated with dignity and respect, specifically involving staff failing to assist a resident with toileting needs and leaving a resident unattended while visibly distressed.
A direct care staff person lacked the required high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
Mar 14, 2025Routine
A resident was administered medication that was prescribed for and belonged to another resident.
The facility failed to follow the prescriber's orders during medication administration.
Nov 22, 2024Routine
The facility failed to provide a requested list of staff members and their hire dates immediately upon request.
Apr 12, 2024Routine
Multiple heavily soiled smears of fecal matter were found on a resident's bed and floor, along with a saturated urine stain.
A prescribed medication for a resident was not present in the home at the time of inspection.
Sep 28, 2023Routine
A medication administration error occurred on 9/8/23 that was not reported to the Department within the required 24 hours.
A resident did not receive the required assistance with showering as indicated in their assessment and support plan.
Ownership & Operations
Who Operates This Facility
Erie Ops LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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