Westlake Nursing and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
We strongly advise families to look elsewhere, as recent reviews consistently report severe neglect, pest infestations, and inadequate nutrition. If you must consider this facility, conduct an unannounced visit to observe the cleanliness of the rooms and the responsiveness of the staff firsthand.
Google Reviews
Google Reviews
24 reviews on Google“Westlake Nursing and Rehab Center faces severe and consistent criticism regarding patient neglect, unsanitary conditions, and poor management. While some reviewers praise individual staff members, the majority of recent feedback highlights serious issues including pest infestations, inadequate nutrition, and allegations of insurance fraud through extended, unnecessary stays.”
Quality Themes
Tap a score for detailsStrengths
- Individual nursing staff members occasionally praised
- Effective physical therapy services
- Some staff noted as welcoming
Concerns
- Unsanitary conditions including pests like roaches and rats (mentioned by 3 reviewers)
- Neglect of basic patient needs including hunger and lack of supervision (mentioned by 4 reviewers)
- Allegations of insurance fraud or keeping patients for financial gain (mentioned by 3 reviewers)
- Broken equipment and poor facility maintenance (mentioned by 3 reviewers)
- Rude or unprofessional communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some concerns regarding facility maintenance and pest control; could you walk me through your current cleaning schedule and the protocols in place to ensure the building remains sanitary?
- 2Given that some families have expressed frustration regarding communication, what is the best way for us to stay updated on our loved one's daily care and any changes in their health status?
- 3With the current CMS health inspection rating, what specific steps is the leadership team taking to improve the quality of care and address recent regulatory findings?
- 4Can you describe the process for ensuring residents receive consistent assistance with meals and hydration throughout the day?
- 5How does your nursing team coordinate with the physical therapy department to ensure that rehab progress is effectively communicated to family members?
- 6What protocols are in place to ensure that medical equipment is regularly inspected and maintained so that it is always safe and functional for residents?
Personalized based on this facility's data
Key Review Excerpts
“I just got my aunt out of here I want to cry this is so disgusting when emt came they had to tell the nurses to take care of the two people sitting on the floor in the hallway , emt also had to step on the roach running across the floor”
“Coming from someone in the health care field as a nurse practitioner the fact that I had to AMA my dad because he was starving. Not only him but other patient are asking if they can get food”
“West Lake kept my mother here for over a month, just so they can make money with her Insurance policy. The food is garbage and all the nurses are rude.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westlake Nursing and Rehab Center has had 26 deficiencies across four surveys, including one complaint from families regarding safety hazards. The most frequent issues involve quality of care, medication management, and fire safety systems. While all deficiencies were reportedly corrected, problems with fire safety and building systems have recurred in multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
Jan 24, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 5, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 16, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Westlake Nursing and Rehab Center
for profit
Chain Affiliation
Eliyahu Mirlis
13 facilities nationwide
Chain avg rating: 2.0/5 · Rank 4 of 13
Ownership & Management
Owners
440 Phippen Waiters Rd Dania Beach Holdco LLC
Owner · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit westlake-center.com
Medicare data downloads
Original nursing home datasets
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