Westhaven Nursing Home
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 62 Google reviews
Watch Westhaven Nursing Home
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Westhaven offers an excellent activity program and a generally caring staff, making it a pleasant environment for residents who are more independent. However, families of residents requiring high-acuity or one-on-one care should exercise caution and inquire directly about current staffing ratios and the facility's plan for handling high-needs patients.
Google Reviews
Google Reviews
62 reviews on Google“Westhaven Nursing Home receives high praise for its compassionate, friendly staff and active social environment, with many families highlighting the quality of physical therapy and engagement activities. However, recent critical reviews raise serious concerns regarding patient neglect, inadequate staffing levels, and poor facility maintenance, particularly regarding heating and cooling systems. Families should weigh the positive reports of staff kindness against the specific allegations of delayed care and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging and varied activity programs
- Effective physical and occupational therapy
- Clean and well-maintained common areas
Concerns
- Inadequate staffing levels leading to delayed patient care (mentioned by 3 reviewers)
- Poor heating and cooling system performance (mentioned by 2 reviewers)
- Unsafe patient handling techniques by some aides (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility offers a wide variety of activities; could you walk me through what a typical week of engagement looks like for residents?
- 2With a capacity of 125 residents, how does the team ensure that every resident receives timely assistance when they call for help?
- 3I’ve read about some concerns regarding the building's climate control; what steps have been taken recently to ensure the heating and cooling systems keep residents comfortable year-round?
- 4Given the importance of safety during transfers, could you explain the training and protocols your aides follow to ensure residents are moved safely and comfortably?
- 5Since the CMS ratings for staffing are currently at a three-star level, what is your strategy for maintaining consistent care levels during peak hours or shift changes?
- 6For residents in the memory care unit, what specific programs or environmental adjustments do you have in place to support their unique needs?
Personalized based on this facility's data
Key Review Excerpts
“The building is very old and it shows, trouble heating and cooling. Most of the staff are friendly and competent, C N As are underpaid, but mostly very caring.”
“Westhaven is clean, the staff are very helpful and accommodating. They are very patient and gentle with the clients. My visit was to a close friend whom recently had a severe stroke and has lost the use of her dominate side of her body.”
“I come 3 times a week for over 6 years to play dominos, each time is a great time, the activities provided by the activities director are great best in our community”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple areas, with families filing complaints that triggered inspections. The most persistent problems involve medication management (appearing in 2020, 2023, and 2024), fire safety issues, and resident rights violations including failure to notify families of important changes. While the facility corrects deficiencies when cited, the repeated violations in core care areas suggest ongoing operational challenges that merit careful evaluation during your visit.
Feb 19, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 10, 2026Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 18, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 28, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 9, 2020Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Westhaven Nursing Home
for profit
Ownership & Management
Owners
Trumbo, Jay
Owner
Vinson, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit westhavenstillwater.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives