Westgate Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 215 Google reviews
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What this means for your family
This facility's rehab therapy team is frequently praised for their skill and dedication, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care; multiple reviewers reported significant delays in response to call lights and hygiene needs. We strongly recommend visiting in person during off-hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
215 reviews on Google“Westgate Health and Rehabilitation Center receives polarized feedback, with many families praising the facility's cleanliness, professional nursing staff, and effective rehabilitation programs. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication, particularly during off-hours and weekends. Families considering this facility should be aware of these inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and attentive nursing staff
- Effective physical and occupational therapy
- Welcoming and efficient front desk/reception
Concerns
- Slow response to call lights and patient needs (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inconsistent meal quality and nutritional concerns (mentioned by 5 reviewers)
- Unprofessional or dismissive staff attitude (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay in regular contact with the nursing team regarding my loved one's care?
- 2Could you walk us through the process for responding to call lights, and how you ensure residents receive timely assistance when they need help?
- 3I see that the facility has a 3-star staffing rating; how do you manage staff workloads to ensure that every resident receives consistent, attentive care throughout the day?
- 4We read that you actively engage with feedback online; how do you incorporate family suggestions into improving the daily dining experience and meal quality?
- 5What protocols are in place to ensure that medication management is handled accurately and safely for residents with complex health needs?
- 6Could you share some examples of how the therapy team works with residents to keep them active and engaged in the facility's social life?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses Therapists, And Staff Were Excellent, Very Professional, Food Was Great And The Place Was Clean.”
“The staff needs to be complimented for their care and compassion given to their patients/clients. Responds to concerns timely and with resolutions.”
“My mother came from a great Ltac hospital and was advancing in health and speaking. To say the least she stayed here for a week and declined so much that her condition was not fixable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaints that triggered some inspections. The most frequent problems involve quality of care issues (wound care, respiratory care, incontinence management), care planning and assessments, and resident rights violations. While the facility corrects issues when cited, the same problems repeatedly resurface across surveys, including a recent complaint about abuse reporting procedures, suggesting systemic challenges in maintaining consistent care standards.
Dec 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 7, 2025Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 11, 2024Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Oct 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Westgate Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Ownership & Management
Owners
Westgate Rehab Holdings LLC
Owner · Organization
Bp Westgate Trust
Owner (parent company) · Organization
Lf Westgate Trust
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit westgaterehabilitation.com
Medicare data downloads
Original nursing home datasets
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