Westbury Center of Mcdonough for Nursing & Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 347 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (50%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in EMPIRE CARE CENTERS chain · No penalties on record · Abuse citation
What this means for your family
This facility is highly regarded for its compassionate nursing staff and successful rehabilitation outcomes. However, families should be aware of potential communication gaps regarding phone inquiries and should verify staffing expectations for weekends, as some reports suggest a reliance on temporary staff during those times.
Google Reviews
Google Reviews
347 reviews on Google“Westbury Center of McDonough receives high praise for its professional, compassionate nursing staff and clean, well-maintained facility. Families frequently highlight the admissions and administrative teams for their helpfulness during transitions, though some reviewers have raised concerns regarding weekend staffing levels and occasional communication delays.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and clinical staff
- Clean, well-maintained facility environment
- Helpful and responsive admissions/administrative team
- Effective physical and occupational therapy programs
Concerns
- Understaffing on weekends leading to slower response times (mentioned by 3 reviewers)
- Difficulty reaching staff via phone or receiving return calls (mentioned by 3 reviewers)
- Missing personal belongings or clothing items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a large capacity of 210 residents, how do you ensure that each individual receives consistent, personalized attention, especially during weekend shifts?
- 2I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with staff to ensure we receive timely updates on our loved one's care?
- 3With the current CMS staffing ratings in mind, could you walk me through your plan for maintaining adequate coverage and responsiveness during peak hours and weekends?
- 4What specific protocols or systems do you have in place to help residents keep track of their personal belongings and clothing to ensure nothing goes missing?
- 5Since your therapy programs are highly regarded, how are those services integrated into the daily routine for residents who need ongoing rehabilitation?
- 6How does your nursing team coordinate with local hospitals to handle medical emergencies, and at what point would a family be notified if a change in health status occurs?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, well-maintained, and has a warm, welcoming atmosphere. Communication with families is consistent and reassuring, which really helps give peace of mind.”
“My mother had rehab here and was able to walk on her own once leaving here. I am extremely satisfied”
“The staff on that hall works very well together during the week day. Weekends staff mostly are temps and not too caring about residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 40 deficiencies across 5 surveys, with nearly half (18) triggered by family complaints. Recurring issues include resident protection from abuse and neglect, resident rights violations, and fire safety problems. Most problematic are repeated failures to protect residents from abuse, which has persisted across multiple surveys and remains uncorrected as of the most recent January 2026 inspection.
Jan 24, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 21, 2023Routine16
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 5, 2023Complaint12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Mar 15, 2022Routine6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Westbury Center of Mcdonough for Nursing & Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 13 of 18 (Worst)
Ownership & Management
Owners
Ga4 Opco Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
347 reviews from families & visitors
Official Website
Visit westburyofmcdonough.com
Medicare data downloads
Original nursing home datasets
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