See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Westbury Center of Mcdonough for Nursing & Healing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

198 Hampton Street, Mcdonough, GA 30253210 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 347 Google reviews

5
4
3
2
1
Westbury Center of Mcdonough for Nursing & Healing Nursing Home in Mcdonough, GA — Street View
Street View

Watch Westbury Center of Mcdonough for Nursing & Healing

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (50%)

Bottom 25% in GA · Critically understaffed (RN) · Worst in EMPIRE CARE CENTERS chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded for its compassionate nursing staff and successful rehabilitation outcomes. However, families should be aware of potential communication gaps regarding phone inquiries and should verify staffing expectations for weekends, as some reports suggest a reliance on temporary staff during those times.

Google Reviews

Google Reviews

347 reviews on Google
Westbury Center of McDonough receives high praise for its professional, compassionate nursing staff and clean, well-maintained facility. Families frequently highlight the admissions and administrative teams for their helpfulness during transitions, though some reviewers have raised concerns regarding weekend staffing levels and occasional communication delays.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean8.0Activities7.0Meds5.0MemoryN/AComms6.0ValueN/A

Strengths

  • Warm, attentive nursing and clinical staff
  • Clean, well-maintained facility environment
  • Helpful and responsive admissions/administrative team
  • Effective physical and occupational therapy programs

Concerns

  • Understaffing on weekends leading to slower response times (mentioned by 3 reviewers)
  • Difficulty reaching staff via phone or receiving return calls (mentioned by 3 reviewers)
  • Missing personal belongings or clothing items (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22024(43)4.82025(89)4.42026(48)

Distribution · 180 analyzed

5
143
4
17
3
6
2
1
1
13
36 reviews posted between Sep 8, 2025Sep 19, 2025 · 34 were 5-star
26 reviews posted between Mar 23, 2026Mar 27, 2026 · 25 were 5-star
23 reviews posted between Sep 15, 2025Sep 19, 2025 · 22 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that the facility has a large capacity of 210 residents, how do you ensure that each individual receives consistent, personalized attention, especially during weekend shifts?
  • 2I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with staff to ensure we receive timely updates on our loved one's care?
  • 3With the current CMS staffing ratings in mind, could you walk me through your plan for maintaining adequate coverage and responsiveness during peak hours and weekends?
  • 4What specific protocols or systems do you have in place to help residents keep track of their personal belongings and clothing to ensure nothing goes missing?
  • 5Since your therapy programs are highly regarded, how are those services integrated into the daily routine for residents who need ongoing rehabilitation?
  • 6How does your nursing team coordinate with local hospitals to handle medical emergencies, and at what point would a family be notified if a change in health status occurs?

Personalized based on this facility's data


Key Review Excerpts

The facility is always clean, well-maintained, and has a warm, welcoming atmosphere. Communication with families is consistent and reassuring, which really helps give peace of mind.

Family member · 2025★★★★★

My mother had rehab here and was able to walk on her own once leaving here. I am extremely satisfied

Rehab patient's family · 2026★★★★★

The staff on that hall works very well together during the week day. Weekends staff mostly are temps and not too caring about residents.

Resident's family · 2024★★★☆☆
Source: 347 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.33hrs
43%
Registered nurses for medical care
Total Nursing
3.14hrs
77%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
93.4%
GA
91.2%
Henry
94.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
12.1%
GA
10.6%
Henry
27.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.5%
Worse than Avg
Here
75.5%
US
95.5%
GA
95.0%
Henry
95.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
19.5%
GA
20.5%
Henry
28.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.4%
GA
20.1%
Henry
14.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Mixed vs Avgs
Here
23.4%
US
19.4%
GA
16.0%
Henry
23.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
79.7%
GA
78.4%
Henry
79.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.8%
Worse than Avg
Here
41.8%
US
81.8%
GA
80.4%
Henry
83.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Mixed vs Avgs
Here
1.7%
US
1.6%
GA
2.4%
Henry
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (6.1)
19 complaint-triggered

This facility has a concerning pattern of 40 deficiencies across 5 surveys, with nearly half (18) triggered by family complaints. Recurring issues include resident protection from abuse and neglect, resident rights violations, and fire safety problems. Most problematic are repeated failures to protect residents from abuse, which has persisted across multiple surveys and remains uncorrected as of the most recent January 2026 inspection.

Jan 24, 2026Complaint
4
0600Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jun 27, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 21, 2023Routine
16
0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0568Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Dec 21, 2023Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 5, 2023Complaint
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0660Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Mar 15, 2022Routine
6
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westbury Center of Mcdonough for Nursing & Healing

Organization Type

for profit

Chain Affiliation

Chain Name

Empire Care Centers

Chain Size

19 facilities nationwide

Chain avg rating: 1.8/5 · Rank 13 of 18 (Worst)

Ownership & Management

Owners

Ga4 Opco Holding LLC

Owner · Organization

100%

Key personnel

Pittman, JacquelineW-2 Managing EmployeeHeller, ShlomoOfficer / DirectorEmpire Care Centers LLCManagerHeller, ShlomoManagerNussbaum, EphraimManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call