Westbury Center of Jackson for Nursing and Healing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 394 Google reviews
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What this means for your family
Westbury Center is highly regarded for its cleanliness and active social calendar, making it a great environment for residents who benefit from engagement. However, families should be proactive in monitoring personal belongings, specifically laundry, and should clarify weekend communication protocols with the administration to ensure peace of mind during off-hours.
Google Reviews
Google Reviews
394 reviews on Google“Westbury Center of Jackson for Nursing and Healing is widely praised for its cleanliness, lack of typical nursing home odors, and a highly attentive, friendly staff. Families frequently highlight the excellent rehabilitation services and the engaging activities department, which keeps residents active and happy. While the vast majority of reviews are glowing, a few families have raised concerns regarding weekend staffing levels, communication lapses during transitions, and occasional issues with personal laundry management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and odor-free facility
- Friendly, professional, and attentive nursing staff
- Highly engaging and active social/activities department
- Effective and compassionate rehabilitation therapy team
Concerns
- Weekend staffing and communication responsiveness (mentioned by 2 reviewers)
- Personal laundry management and missing items (mentioned by 2 reviewers)
- Inconsistent nursing care or lack of compassion from specific staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a high volume of residents, what specific protocols are in place to ensure consistent communication with families, especially during weekend hours?
- 2I noticed the facility is highly praised for its activity programs; could you walk us through a typical week of social engagement for someone with my loved one's interests?
- 3With the current staffing levels, how does the nursing team manage personalized attention to ensure that individual care needs are met consistently across all shifts?
- 4What is your facility's system for tracking and managing personal belongings and laundry to ensure items don't go missing?
- 5I see that you are active in responding to feedback online; how do you use that family input to address concerns regarding the consistency of care provided by your staff?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified as a family?
Personalized based on this facility's data
Key Review Excerpts
“I wandered if it was really a nursing home it is remarkable as far as nursing homes go, we smelled no urine or any of the smells you would expect. this place was clean.”
“The staff at Westbury of Jackson are in general servant-minded, take time to get to know the residents and are very communicative with resident’s families, including a weekly Teams meeting hosted by the Adminstrator.”
“My friend did not need close care/monitoring as I was there 3 1/2 hrs and no one came in room to ask if she needed anything or inquire how she was doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced ongoing quality concerns, with 9 of 12 deficiencies triggered by family complaints over multiple years. The most recurring issues involve resident rights violations, inadequate care planning, and medication safety problems. While the facility has corrected each deficiency, the pattern of complaint-driven citations suggests families have repeatedly raised concerns about care quality, dignity, and safety that required federal intervention to address.
Mar 12, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 6, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 6, 2025Routine1
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Jul 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 31, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 31, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 12, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Westbury Center of Jackson for Nursing and Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 18
Ownership & Management
Owners
Ga4 Opco Holding LLC
Owner · Organization
Swerdloff, Aryeh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
394 reviews from families & visitors
Official Website
Visit westburyofjackson.com
Medicare data downloads
Original nursing home datasets
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