A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 407 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
1 finding in latest survey
Westbury Center of Jackson for Nursing and Healing has a middle-range Medicare overall rating. Strengths include exceptionally clean and odor-free facility. Some reviewers note concerns about weekend staffing and communication responsiveness (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Westbury Center of Jackson for Nursing and Healing is widely praised for its cleanliness, lack of typical nursing home odors, and a highly attentive, friendly staff. Families frequently highlight the excellent rehabilitation services and the engaging activities department, which keeps residents active and happy. While the vast majority of reviews are glowing, a few families have raised concerns regarding weekend staffing levels, communication lapses during transitions, and occasional issues with personal laundry management.
Quality Themes
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Distribution · 68 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The staff at Westbury of Jackson are in general servant-minded, take time to get to know the residents and are very communicative with resident’s families, including a weekly Teams meeting hosted by the Adminstrator.”
“I'm tried of them not keeping her dirty clothes together. Something is always missing they have her dirtyclothesall over the floor and nnot in bags Ido her laundry. They don't answer the phones, it needs to improve especially on the weekend.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has faced ongoing quality concerns, with 9 of 12 deficiencies triggered by family complaints over multiple years. The most recurring issues involve resident rights violations, inadequate care planning, and medication safety problems. While the facility has corrected each deficiency, the pattern of complaint-driven citations suggests families have repeatedly raised concerns about care quality, dignity, and safety that required federal intervention to address.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 12, 2024
$8,512
Westbury Center of Jackson for Nursing and Healing
for profit
Empire Care Centers
20 facilities nationwide
Chain avg rating: 1.8/5 · Rank 5 of 18
Owners
Swerdloff, Aryeh
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
407 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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