West Wind Village
Strong Medicare quality ratings; families often praise attentive and kind nursing and cna staff. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
The facility is highly regarded for its direct care staff, making it a strong option if your priority is daily nursing support. However, you should be prepared to navigate potential frustrations with the administrative or business office, so ensure you have clear points of contact for non-clinical concerns.
Google Reviews
Google Reviews
5 reviews on Google“West Wind Village receives praise for its direct care staff, including CNAs and nurses, who are described as attentive and kind. However, families have noted concerns regarding the facility's administrative leadership and business management.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and kind nursing and CNA staff
- Well-maintained, pleasant room environments
- Effective communication from direct care providers
Concerns
- Poor administrative and business office management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your 5-star staffing rating, how do you ensure that the high level of care provided by your CNAs and nurses is consistently maintained across all shifts?
- 2I noticed your facility has a 4-star health inspection rating; could you walk me through the specific steps you are taking to address the recent state violations and ensure ongoing compliance?
- 3Since your residents often praise the direct care staff, how do you facilitate communication between families and the administrative or business office to ensure any non-clinical questions are handled just as smoothly?
- 4With a smaller capacity of 45 residents, what kind of personalized daily activities or social programs are available to help residents feel connected to the community?
- 5Given the 5-star CMS rating, what is your protocol for managing acute medical changes or emergencies, and how quickly are family members typically notified?
- 6How do you balance the high quality of your daily nursing care with the administrative processes to ensure that billing and paperwork are as seamless as the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“My father received great care here. The room was beautiful. We watched deer out the large window. The staff was very nice and communicated well.”
“Great staff as far as the cna and nurses go. But business head not so much. They take good care of my mother and that's all that matters.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Wind Village shows a pattern of recurring fire safety and building maintenance issues across multiple surveys, with deficiencies in smoke barriers, exit doors, sprinkler systems, and emergency preparedness appearing repeatedly. The facility also had problems with medication management and a family filed a complaint about pharmaceutical services. While all violations have been corrected according to state records, the repeated nature of safety deficiencies suggests ongoing maintenance challenges families should discuss during visits.
May 6, 2026Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 30, 2025Routine12
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
May 1, 2024Routine6
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
May 1, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
West Wind Village
nonprofit
Chain Affiliation
St. Francis Health Services
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 2 of 14 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit sfhs.org
Medicare data downloads
Original nursing home datasets
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