West Village Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly skilled and dedicated therapy team. Still worth an in-person visit.
based on 407 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is exceptionally strong and is the primary reason for its high ratings. However, families should be aware of systemic understaffing issues; it is highly recommended to have a family member or private aide present to advocate for basic needs like hygiene and timely medication, especially during weekends.
Google Reviews
Google Reviews
407 reviews on Google“West Village Rehabilitation and Nursing Center is widely praised for its high-quality physical and occupational therapy programs, which many families credit for their loved ones' successful recoveries. While the facility is frequently described as clean, modern, and welcoming, several reviewers express significant concerns regarding understaffing, slow response times, and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated therapy team
- Clean, modern, and well-maintained facility
- Professional and compassionate nursing staff
- Effective rehabilitation outcomes
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor food quality and lack of variety (mentioned by 8 reviewers)
- Lack of transparency and communication from administration (mentioned by 5 reviewers)
- Inconsistent hygiene/bathing schedules (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you ensure that nursing staff remain attentive to call bells and resident needs during busy shifts?
- 2I noticed the therapy team is highly regarded; how do you coordinate their work with the nursing staff to ensure consistent hygiene and bathing schedules for residents?
- 3Could you walk me through the process for family members to receive updates on their loved one's care, and how do you handle communication if we have specific concerns?
- 4We understand dining is a key part of daily life; what steps are you taking to improve the variety and quality of the meals served to residents?
- 5How is medication management overseen to ensure accuracy, especially given the current staffing levels?
- 6I appreciate that the facility actively responds to feedback online; what is your process for addressing family concerns once a resident has moved in?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT are great and it’s a great place to make lots of progress. The environment is bright, clean and well maintained.”
“The staff is low but they really try to accommodate you personally. Food is fantastic. PT are very patient workers. They are happy and kind in their demeanor.”
“Like any facility of this type they appear to be short staffed making some delays in response time inevitable. However the staff that is there everyday are very compassionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a relatively clean inspection record with 7 deficiencies spread across three surveys and no complaint-triggered violations. The main issues involved care planning, safety systems (fire doors and emergency procedures), and infection control. All deficiencies were corrected by the facility, with the most recent survey in August 2024 finding only minor problems with waste disposal and care plan development that have since been addressed.
Aug 7, 2024Routine2
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 22, 2022Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Oct 29, 2019Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 20, 2024
$1,882
Fine
Jan 30, 2024
$3,418
Ownership & Operations
Who Operates This Facility
West Village Rehabilitation and Nursing Center
for profit
Chain Affiliation
Cassena Care
13 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 15 (Best)
Ownership & Management
Owners
Carillo, Joseph
Owner
Debenedictis, Pasquale
Owner
Rutenberg, Solomon
Owner
Schrieber, Michael
Owner
Solovey, Alex
Owner
Solovey, Jimmy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
407 reviews from families & visitors
Official Website
Visit wvrnc.com
Medicare data downloads
Original nursing home datasets
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