Nursing HomeMedicaid Medicare 5-star

West Ridge Care Center

Strong Medicare quality ratings; public reviewers often praise warm, empathetic nursing staff. Still worth an in-person visit.

3131 F Avenue Nw, Cedar Rapids, IA 52405|60 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 27 Google reviews

(319) 390-3367 Directions Website

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What this means for your family

West Ridge Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, empathetic nursing staff and eden-certified care philosophy. Review the component ratings and current source records before deciding.

Google Reviews

32 public Google reviews available

West Ridge Care Center receives polarized feedback, with many reviewers praising the staff's dedication and the facility's Eden-certified approach to care. However, significant concerns exist regarding administrative changes, unprofessionalism, and specific operational failures such as lost personal items and slow response times for resident assistance.

Quality Themes

Tap a score for details

Strengths

Warm, empathetic nursing staff
Eden-certified care philosophy
In-house therapy services
Clean, well-maintained facility

Concerns

Slow response times for resident needs (mentioned by 2 reviewers)
Poor management of personal belongings (mentioned by 2 reviewers)
Unprofessionalism and administrative decline (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

48%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given your Eden-certified philosophy, how does the daily activity schedule promote resident independence and social connection?
2I noticed your team is active in responding to online feedback; how do you currently handle family communication and ensure concerns are addressed promptly?
3Can you walk me through the specific protocols in place to track and safeguard residents' personal belongings?
4With the current staffing levels, what is the typical response time for a resident who needs assistance, and how is that monitored?
5Since you offer in-house therapy, how do your therapists coordinate with the nursing team to ensure consistent care for residents?
6How does your administrative team work to maintain consistency and professionalism in daily operations, especially during shift changes?

Personalized based on this facility's data

Key Review Excerpts

“The staff genuinely care about their residents and it shows. The enthusiasm from the people that live there or that are recovering from surgeries is contagious.”

Visitor · 2021★★★★★

“They never brought her clothes back to her room, they all ended up on a rack downstairs. We said multiple times the family would wash her clothing, they did not listen and continued to take her clothes.”

Granddaughter of resident · 2020★☆☆☆☆

“They have in house therapy and are a certified Eden facility.”

Family member · 2024★★★★★

Source: 32 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.80hrs

Registered nurses for medical care

Total Nursing

4.33hrs

All nurses + aides combined

Staff Turnover

34%

Lower is better (< 30% = good)

RN Turnover

20%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

19.5%

20.8%

Linn

17.1%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.4%

Better than Avg

Here

9.4%

19.0%

25.6%

Linn

27.8%

Residents on antipsychotic medication

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

15.4%

19.5%

Linn

14.7%

Residents needing more daily help over time

↓ Lower is better

This Facility24.6%

Worse than Avg

Here

24.6%

13.9%

17.1%

Linn

17.1%

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

12.8%

4.2%

Linn

3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility24.7%

Worse than Avg

Here

24.7%

14.1%

16.6%

Linn

19.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.3%

Better than Avg

Here

94.3%

79.8%

73.3%

Linn

77.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.1%

Better than Avg

Here

90.1%

82.0%

84.0%

Linn

81.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

2.1%

Linn

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

Latest survey: 0 · well below IA avg (6.2)

West Ridge Care Center shows a concerning pattern of recurring fire safety and emergency preparedness issues across all three surveys, with problems in sprinkler system maintenance, fire alarm testing, and evacuation planning appearing multiple times. The facility also had deficiencies in care planning that persisted from 2022 to 2023. While all violations were reportedly corrected, the repeated nature of safety deficiencies suggests ongoing challenges with maintaining compliance standards.

Jan 29, 2026Routine3 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Dec 12, 2024Routine5 findings

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 16, 2023Routine6 findings

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

5deficiencies

May 19, 2026ComplaintNo deficiencies reported

None