West Rest Haven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High RN turnover (60%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · $21,645 in fines
What this means for your family
While some family members find the facility clean and note individual staff members who are attentive, the presence of severe allegations regarding neglect and poor management is alarming. If you choose this facility, you must closely monitor your loved one for signs of malnutrition or skin breakdown and verify staffing levels during the weekends.
Google Reviews
Google Reviews
18 reviews analyzed“Families should approach this facility with significant caution due to serious allegations of resident neglect, including malnutrition and pressure sores. While some visitors note a clean environment and a few dedicated staff members, there are recurring complaints regarding poor administration and inadequate weekend care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Presence of some dedicated staff members
- Attentive care for specific resident needs (e.g., comfort items)
Concerns
- Severe resident neglect including malnutrition and infections
- Poor administration and management attitude (mentioned by 3 reviewers)
- Inadequate staffing or quality of care on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses templated, repetitive language to respond to reviews. While they attempt to personalize responses by using the reviewer's name, the core messaging for negative reviews relies on a standard script about being 'disheartened' and requesting direct contact.
Questions for Your Tour
- 1I noticed you respond to many of the feedback left by families; how does the administration currently use that feedback to improve the care experience for residents?
- 2Since some families have mentioned challenges with care consistency on the weekends, what specific steps are being taken to ensure the same level of attention is provided on Saturdays and Sundays?
- 3What specific protocols are in place to monitor nutritional intake and prevent infections, especially for residents who may need extra help with eating?
- 4How does the nursing team communicate daily updates or changes in health status to family members to ensure we are always in the loop?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night or over a weekend, how is the clinical staff notified and what is the immediate response plan?
Personalized based on this facility's data
Key Review Excerpts
“The care my nephew deserves is provided by variety of staff at West Haven . I have made several unplanned visits within last few weeks. My nephew had call light within reach , he had his IPad on with one of his favorite shows and blanket since he is cold natured .”
“This place is not fit for a dog to stay at their staff are lazy and don't do care for the residents my grandmother was healthy when she arrived there since being there she has been hospitalized 2times,malnutrition,sores on her she has infections.”
“Worst place to take a loved one! Weekend rent-a-nurses are not happy to be there. Not a good place at all for Veterans!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Rest Haven shows persistent issues across multiple areas that families should carefully consider. The facility has recurring problems with care planning, medication management, and safety supervision that appear across all recent surveys, suggesting systemic challenges. Families have filed complaints leading to citations for inadequate nursing services and pharmacy oversight. While the facility corrects violations when cited, the pattern of repeated deficiencies in core care areas indicates ongoing quality concerns that warrant thorough evaluation during any visit.
Feb 19, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 16, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 27, 2025Routine15
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
May 17, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 6, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 22, 2025
$21,645
Ownership & Operations
Who Operates This Facility
South Limestone Hospital District
for profit
WEST REST HAVEN INC
CHRISTINA WELBORN
Ownership & Management
Owners
South Limestone Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit westresthaven.com
Medicare data downloads
Original nursing home datasets
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