West Point Care Center INC
Strong Medicare quality ratings; families often praise home-like atmosphere. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
Because there is a lack of recent, detailed feedback, it is essential to schedule an in-person tour to observe staff interactions and facility conditions yourself. Ask management specifically about current staffing ratios and daily activity schedules to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
5 reviews on Google“West Point Care Center Inc has received very few descriptive reviews, making it difficult to assess the current quality of care. The only available feedback from 2018 suggests a positive, home-like environment where staff appear to engage well with residents.”
Quality Themes
Tap a score for detailsStrengths
- Home-like atmosphere
- Engaged staff
- Active resident programming
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your current capacity of 46 residents, how do you ensure that the staff-to-resident ratio remains consistent throughout the day to maintain the high level of engagement mentioned by families?
- 2I noticed the facility has had a few health inspection citations recently; could you walk me through the steps you are taking to address those specific areas and improve your compliance?
- 3The atmosphere here feels very home-like, which is a big priority for us; what are some of the most popular activities or social programs that residents are currently participating in?
- 4Given the 4-star staffing rating, how do you handle medical emergencies or urgent care needs during overnight hours to ensure residents are always supported?
- 5Since you have a smaller community of 46 residents, how does the staff personalize care plans to ensure each individual's unique needs are met?
- 6What is your process for keeping family members updated on any changes in a resident's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“This nursing home is more like home. There are things to do and the workers enjoy their residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing concerns about abuse reporting, daily care assistance, and treatment quality. The facility shows recurring problems with fire safety systems, care planning, and accident prevention across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated issues in safety systems and basic care delivery suggests ongoing operational challenges that warrant careful consideration.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 29, 2025Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2024Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 22, 2024Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 22, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jan 22, 2024
$13,627
Payment Denial
Jan 22, 2024
26-day denial
Ownership & Operations
Who Operates This Facility
West Point Care Center INC
for profit
Ownership & Management
Owners
Thomas F Juckette Marital Trust
Owner · Organization
Juckette, Linda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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