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Nursing HomeMedicaid Investigative

West Houston Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

13428 Bissonnet, Houston, TX 77083124 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 73 Google reviews

5
4
3
2
1
West Houston Rehabilitation and Healthcare Center Nursing Home in Houston, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (55%)
  • High RN turnover (70%)

Bottom 25% in Texas · Critically understaffed (RN) · Worst in MOMENTUM SKILLED SERVICES chain · $205,193 in fines

Source: Medicare data

What this means for your family

This facility is a strong candidate for rehabilitation needs due to its highly-rated therapy team and exceptionally clean environment. However, if you are seeking long-term care, you must closely monitor staffing levels and personal hygiene, as multiple families have reported issues with call light response times and inconsistent resident care.

Google Reviews

Google Reviews

73 reviews on Google
Families often praise the facility for its cleanliness, professional rehabilitation services, and a warm, welcoming atmosphere. However, significant concerns exist regarding inconsistent staffing levels, slow response times to call lights, and instances of poor communication or neglectful care.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean9.0Activities5.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Professional and compassionate rehabilitation team
  • Welcoming and friendly administrative staff
  • Modern digital check-in/out system

Concerns

  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Inconsistent hygiene and personal care for residents (mentioned by 2 reviewers)
  • Poor communication from management/social workers (mentioned by 2 reviewers)
  • Loss of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(2)'22(7)'24(2)'26(38)

Distribution · 98 analyzed

5
72
4
8
3
1
2
2
1
15
13 reviews posted between Nov 9, 2025Nov 15, 2025 · 13 were 5-star

How They Respond to Reviews

90%response rate
Good

The owner provides personalized responses that frequently address specific details mentioned in the reviews, such as cleanliness, staff friendliness, or new technology. While some responses use templates, they are customized to include the reviewer's name and specific praise.

Questions for Your Tour

  • 1I noticed the administrative team is very responsive to feedback online; how do you ensure that communication between management and families remains consistent and clear?
  • 2With the modern digital check-in system you have in place, how can family members stay updated on their loved one's daily well-being?
  • 3What specific steps are being taken to ensure that personal care and hygiene needs are met promptly for every resident throughout the day?
  • 4Could you tell me more about the dining experience and how the facility is working to improve the variety and quality of the meals served?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The care team at WHRHC is among the best humans on earth. I can only imagine how challenging and thankless their job is and many of us simply cannot do what they are willing.

Long-term resident's family · 2025★★★★★

I visited many Rehabilitation nursing homes in the past 4 years. West Houston Rehabilitation Health care has been the only one so far that im pleased with.

Frequent visitor/Family member · 2026★★★★

Every day I went to see my grandmother I had to clean her up myself hurry up myself I had to... she wasn't hydrated. Nobody seemed to care for her because every time I went in her room there was food all over the place food all over her face and her clothes.

Grandchild of resident · 2022☆☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
42%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Harris
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.4%
TX
9.4%
Harris
8.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
19.4%
TX
14.2%
Harris
12.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
TX
18.4%
Harris
14.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
TX
96.9%
Harris
95.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
5.3%
TX
3.2%
Harris
3.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
TX
89.2%
Harris
86.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.6%
Better than Avg
Here
92.6%
US
79.7%
TX
88.0%
Harris
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.5%
Worse than Avg
Here
3.5%
US
1.6%
TX
1.5%
Harris
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Near state avg (9.1)
17 complaint-triggered
$205,193 in fines

This facility has serious concerns with 17 complaint-triggered deficiencies, including a recent October 2024 family complaint about resident abuse and neglect that resulted in multiple violations. The most recurring issues involve medication management, daily care assistance, and infection control, with problems persisting across multiple surveys from 2022 through 2024. While the facility reports correcting deficiencies, the pattern of repeated violations and family complaints warrants careful consideration.

Jan 30, 2025Routine
8
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 30, 2025Complaint
1
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Dec 31, 2024Complaint
3
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 21, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 25, 2024Complaint
8
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 11, 2024Complaint
1
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Federal Penalties

Fine

Oct 25, 2024

$182,988

Payment Denial

Oct 25, 2024

9-day denial

Fine

Mar 11, 2024

$22,205

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Wharton County Hospital District

Organization Type

for profit

Management Company

LTC HOUSTON MANAGEMENT LLC

Administrator

MICHAEL KOCH

Chain Affiliation

Chain Name

Momentum Skilled Services

Chain Size

10 facilities nationwide

Chain avg rating: 2.0/5 · Rank 10 of 10 (Worst)

Ownership & Management

Owners

Reed, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Reed, Stacie

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Threadgill, Forrest

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Threadgill, Morgan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Compton3 Holdings, LLC5% or Greater Mortgage InterestMartel Healthcare Management LLC5% or Greater Mortgage InterestMission Bend Healthcare Investments, LLC5% or Greater Mortgage InterestThe Smithers Management Trust5% or Greater Mortgage InterestCompton, Charles5% or Greater Mortgage Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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