West Houston Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (55%)
- High RN turnover (70%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in MOMENTUM SKILLED SERVICES chain · $205,193 in fines
What this means for your family
This facility is a strong candidate for rehabilitation needs due to its highly-rated therapy team and exceptionally clean environment. However, if you are seeking long-term care, you must closely monitor staffing levels and personal hygiene, as multiple families have reported issues with call light response times and inconsistent resident care.
Google Reviews
Google Reviews
73 reviews on Google“Families often praise the facility for its cleanliness, professional rehabilitation services, and a warm, welcoming atmosphere. However, significant concerns exist regarding inconsistent staffing levels, slow response times to call lights, and instances of poor communication or neglectful care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and compassionate rehabilitation team
- Welcoming and friendly administrative staff
- Modern digital check-in/out system
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 2 reviewers)
- Poor communication from management/social workers (mentioned by 2 reviewers)
- Loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently address specific details mentioned in the reviews, such as cleanliness, staff friendliness, or new technology. While some responses use templates, they are customized to include the reviewer's name and specific praise.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to feedback online; how do you ensure that communication between management and families remains consistent and clear?
- 2With the modern digital check-in system you have in place, how can family members stay updated on their loved one's daily well-being?
- 3What specific steps are being taken to ensure that personal care and hygiene needs are met promptly for every resident throughout the day?
- 4Could you tell me more about the dining experience and how the facility is working to improve the variety and quality of the meals served?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The care team at WHRHC is among the best humans on earth. I can only imagine how challenging and thankless their job is and many of us simply cannot do what they are willing.”
“I visited many Rehabilitation nursing homes in the past 4 years. West Houston Rehabilitation Health care has been the only one so far that im pleased with.”
“Every day I went to see my grandmother I had to clean her up myself hurry up myself I had to... she wasn't hydrated. Nobody seemed to care for her because every time I went in her room there was food all over the place food all over her face and her clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with 17 complaint-triggered deficiencies, including a recent October 2024 family complaint about resident abuse and neglect that resulted in multiple violations. The most recurring issues involve medication management, daily care assistance, and infection control, with problems persisting across multiple surveys from 2022 through 2024. While the facility reports correcting deficiencies, the pattern of repeated violations and family complaints warrants careful consideration.
Jan 30, 2025Routine8
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 30, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 31, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 25, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Federal Penalties
Fine
Oct 25, 2024
$182,988
Payment Denial
Oct 25, 2024
9-day denial
Fine
Mar 11, 2024
$22,205
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
LTC HOUSTON MANAGEMENT LLC
MICHAEL KOCH
Chain Affiliation
Momentum Skilled Services
10 facilities nationwide
Chain avg rating: 2.0/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Reed, Stacie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Threadgill, Forrest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Threadgill, Morgan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit westhoustonrehab.com
Medicare data downloads
Original nursing home datasets
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