West Gate Village
Strong Medicare quality ratings; families often praise responsive management to positive ratings. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
The facility currently lacks sufficient descriptive reviews to provide a clear picture of daily operations or quality of care. We recommend scheduling an in-person tour to observe staff-resident interactions and asking for references from current families to better understand the environment.
Google Reviews
Google Reviews
14 reviews on Google“West Gate Village receives very little descriptive feedback, making it difficult to assess the quality of care. While a few recent reviewers express general satisfaction, the lack of detailed comments and the prevalence of empty star ratings prevent a comprehensive evaluation of their services.”
Quality Themes
Tap a score for detailsStrengths
- Responsive management to positive ratings
- General satisfaction from recent visitors
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that this high level of care translates into meaningful, one-on-one time for residents throughout the day?
- 2I noticed your management team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 3Since your health inspection rating is a 4 out of 5, could you walk me through the specific improvements or changes you have implemented recently to address those inspection findings?
- 4What does a typical afternoon look like for a resident here in terms of social engagement and activities to keep them active and connected?
- 5Given the facility's capacity of 125 residents, how do you manage medical emergencies or urgent health changes to ensure every resident receives immediate, personalized attention?
- 6How do you balance the needs of 125 residents while still maintaining the personal, responsive environment that your recent visitors have highlighted?
Personalized based on this facility's data
Key Review Excerpts
“It's a nursing home and I visit my mother. It's ok as far as staff. I have no complaints as of now.”
“I love it so far”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Gate Village shows a modest deficiency record with 8 violations across two routine surveys, all of which were corrected by the facility. The most frequent issues involved fire safety and building maintenance, followed by problems with food handling, infection control, and care planning. No families filed complaints that triggered inspections, and the facility addressed all identified problems, suggesting reasonable responsiveness to regulatory oversight.
Jun 20, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 12, 2018Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
West Gate Village
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 2 of 18 (Best)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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