West Coke County Hospital District DBA Robert Lee Care Center
Strong Medicare quality ratings; families often praise compassionate and empathetic nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and clean, home-like environment, which can provide great comfort to residents. However, because of a reported incident involving a resident injury and missing belongings, families should maintain active communication with the administration and regularly check in on their loved ones' physical well-being.
Google Reviews
Google Reviews
36 reviews analyzed“Families can expect a warm, family-oriented environment with staff members who are frequently described as compassionate, empathetic, and caring. While many praise the cleanliness and the home-like atmosphere, one serious report of a resident injury and mishandled personal belongings serves as a critical warning for families to monitor care closely.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic nursing staff
- Clean and well-maintained facility
- Home-like, beautiful grounds
- Engaging resident activities
Concerns
- Serious incident involving resident injury and loss of personal property
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With such a high 5-star health inspection rating, what specific protocols do you follow to ensure the facility remains so clean and well-maintained?
- 2We've heard wonderful things about the compassionate nursing staff here; how do you foster that culture of empathy among your team?
- 3What kind of engaging daily activities or outings are available to help residents stay connected with the community and each other?
- 4Can you tell us more about your procedures for monitoring resident safety and how you handle any unexpected incidents or property concerns?
- 5Since the facility is part of the West Coke County Hospital District, how does that relationship benefit residents during a medical emergency?
- 6How do you work with families to ensure that the 'home-like' atmosphere mentioned by others is maintained for our loved one?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is wonderful!!! I felt very at ease knowing my Mom was well taken care of! Especially during the pandemic, they were very good about FaceTime!! They went out of their way to help Mom FaceTime us!”
“The nicest staff. Friendly place. Empathetic. Cared very well for mom. When you need to make a choice for a loved one this is the place. The location is so pretty and it feels like a home more than a nursing home.”
“I have only visited the facility & have no family or friends living there. I’ve been in many nursing facilities, this one always appears clean, updated & doesn’t have the typical nursing facility odor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning issues with families filing four complaints that triggered federal inspections, revealing problems with medication management, care planning, and safety supervision. The most recurring deficiencies involve fire safety systems, heating/ventilation equipment, and resident assessment processes. While most older violations have been corrected, several serious fire safety and building system deficiencies from the most recent survey remain unresolved without correction plans, raising ongoing safety concerns.
Dec 31, 2025Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 31, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Sep 26, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 17, 2023Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 17, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
West Coke County Hospital District
for profit
WESLEY MCGUIRE
Ownership & Management
Owners
West Coke County Hospital District
Owner · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit robertleecarecenter.com
Medicare data downloads
Original nursing home datasets
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