Nursing HomeMedicaid Investigative

Wellspring Health Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

8000 Evergreen Ridge Drive, Hartwell · Cincinnati, OH 45215|70 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 74 Google reviews

(513) 948-2308 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
High staff turnover (58%)
High RN turnover (70%)

Bottom 25% in OH · Meets national RN staffing standard · Above recommended total nurse staffing · $122,030 in fines

Source: Medicare data

What this means for your family

While the facility has a strong reputation for physical therapy and some dedicated individual staff, the recurring, serious reports of neglect and poor communication are major red flags. Families should be prepared to be highly involved in daily care and advocacy, as multiple reviewers noted that consistent care often depends on family presence.

Google Reviews

74 reviews on Google

“Wellspring Health Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe concerns regarding neglect and poor communication. Recurring complaints highlight issues with understaffing, lack of basic hygiene, and inconsistent medical oversight, particularly during weekends and holidays. Families considering this facility should be aware that experiences appear to vary significantly depending on the unit and the level of personal advocacy provided.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Compassionate individual staff members
Clean and well-maintained physical environment
Supportive social services and admissions team

Concerns

Neglect and poor hygiene (e.g., failure to change clothes or assist with bathroom needs) (mentioned by 7 reviewers)
Understaffing, especially on weekends and holidays (mentioned by 5 reviewers)
Poor communication and lack of responsiveness from administration/nursing (mentioned by 4 reviewers)
Inconsistent medical oversight and medication management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 81 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that family input to make changes to your daily operations?
2Given that some families have expressed concerns about assistance with personal hygiene and bathroom needs, what specific protocols do you have in place to ensure residents receive timely help with these daily tasks?
3Since staffing levels can fluctuate, what is your plan for maintaining consistent care and supervision for residents during weekends and holidays?
4Could you walk me through your process for medication management and how you ensure that changes in a resident's health status are communicated clearly and promptly to their family?
5While the physical environment is well-maintained, how do you ensure that the same level of attention is applied to the daily social and emotional needs of the residents?
6With an eye toward improving your CMS health inspection scores, what specific steps is your leadership team currently taking to address the recent deficiencies identified by the state?

Personalized based on this facility's data

Key Review Excerpts

“My grandmother was recently sent there after weakness from an illness. When she got there she was not on oxygen, was eating, and was able to walk. She was there for approximately 8 days before we switched her to another facility due to rapid health decline and negligence from the staff.”

Memory care family member · 2024★☆☆☆☆

“The therapy department is absolutely fabulous! They got me up and walking within the day. Then there was Michelle in Social Services, she is just as Amazing!”

Rehab patient · 2020★★★★★

“The staff are very gruff with the elderly, and seem to resent having to do physical care like cleaning them up or getting them in and out of bed. You have to bring up the same thing multiple times to get any consistency.”

Long-term resident's family · 2025★★☆☆☆

Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.82hrs

Registered nurses for medical care

Total Nursing

4.01hrs

98%

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

12.1%

28.2%

Hamilton

38.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.0%

Better than Avg

Here

8.0%

19.5%

25.4%

Hamilton

22.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.2%

Better than Avg

Here

96.2%

93.4%

92.6%

Hamilton

89.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Hamilton

93.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility9.3%

Mixed vs Avgs

Here

9.3%

14.4%

5.8%

Hamilton

4.7%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility7.4%

Worse than Avg

Here

7.4%

4.9%

3.6%

Hamilton

3.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility89.3%

Better than Avg

Here

89.3%

79.7%

75.6%

Hamilton

60.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.0%

Better than Avg

Here

91.0%

81.8%

78.4%

Hamilton

67.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.2%

Hamilton

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

2penalties

Near state avg (10.1)

10 complaint-triggered

$122,030 in fines

Wellspring Health Center has 78 deficiencies across six surveys, with families filing complaints that triggered seven deficiencies. The facility shows persistent problems with safety hazards and accident prevention, infection control, and medication management across multiple years. While all deficiencies have correction dates, recurring issues in safety and infection control—including recent 2025 complaints—suggest ongoing challenges that families should carefully consider.

Feb 18, 2026Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 4, 2025Routine12 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 28, 2025Complaint4 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 18, 2025Complaint3 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Feb 21, 2024Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 30, 2022Routine17 findings

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Apr 28, 2025

$110,468

Fine

May 23, 2023

$2,823

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wellspring Health Center

Organization Type

for profit

Ownership & Management

Owners

Ccrc Ops Mb1-T LLC

Owner · Organization

100%

Aurora Vitality LLC