Webster at Rye
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
Webster at Rye is highly regarded for its compassionate care and engaging environment, making it a strong choice for many families. However, be aware that some families have experienced administrative difficulties regarding billing and communication after a loved one passes away; it is advisable to clarify these administrative processes early in your tenure.
Google Reviews
Google Reviews
34 reviews on Google“Webster at Rye is widely praised for its compassionate, attentive staff and high-quality care across rehabilitation, assisted living, and long-term nursing departments. Families frequently highlight the facility's beautiful grounds, engaging activity programs, and the genuine kindness of the caregivers. While the vast majority of reviews are glowing, a small number of families have reported significant administrative friction and poor communication regarding billing and follow-up after a resident passes away.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, clean, and well-maintained facility
- Engaging and diverse activity programming
- Strong rehabilitation and transition support
Concerns
- Poor administrative communication and billing issues after resident death (mentioned by 2 reviewers)
- Lack of responsiveness to inquiries from prospective families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for diverse activity programming, could you walk us through a typical week of events that would be most engaging for my loved one?
- 2With the facility maintaining a high 4-star rating for staffing, how do you ensure that level of attentive care remains consistent throughout the weekends and evening shifts?
- 3I understand that navigating the administrative side of care can be complex; could you explain your process for billing and communication to ensure families feel supported during transitions?
- 4Since your team has been noted for excellent rehabilitation support, how do you coordinate with families to keep them updated on progress and medical changes?
- 5What is your protocol for handling medical emergencies or urgent health changes to ensure residents receive immediate attention?
- 6How do you prefer to handle inquiries from families to ensure we stay well-informed about our loved one's daily life and overall well-being?
Personalized based on this facility's data
Key Review Excerpts
“Moving my Dad into memory care was an emotional and stressful experience, but the team at Webster went above and beyond to help my dad settle in and feel comfortable in his new home.”
“The facility itself is lovely - clean and bright and comfortable - and as homey as a long-term-care residence could possibly be. The food always seemed tasty, fresh and plentiful.”
“Not only is the staff super kind and professional, they make extra efforts to create an enriching program experience with creative projects and happy hours with LIVE music!!”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings of infection control problems, and the facility shows a concerning pattern of repeated issues with safety systems, food handling, and resident rights across all three surveys. The most frequent problems involve fire safety and building systems, food service standards, and infection prevention protocols. While all deficiencies have reported correction dates, the persistence of safety and food handling violations across multiple years suggests ongoing operational challenges that families should discuss during visits.
Aug 21, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 14, 2024Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 14, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 8, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Webster at Rye
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit websteratrye.com
Medicare data downloads
Original nursing home datasets
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