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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 34 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Webster at Rye has a middle-range Medicare overall rating. Strengths include compassionate and attentive nursing staff. Some reviewers note concerns about poor administrative communication and billing issues after resident death (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Webster at Rye is widely praised for its compassionate, attentive staff and high-quality care across rehabilitation, assisted living, and long-term nursing departments. Families frequently highlight the facility's beautiful grounds, engaging activity programs, and the genuine kindness of the caregivers. While the vast majority of reviews are glowing, a small number of families have reported significant administrative friction and poor communication regarding billing and follow-up after a resident passes away.
Quality Themes
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Concerns
Rating Trends
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Distribution · 37 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Moving my Dad into memory care was an emotional and stressful experience, but the team at Webster went above and beyond to help my dad settle in and feel comfortable in his new home.”
“The facility itself is lovely - clean and bright and comfortable - and as homey as a long-term-care residence could possibly be. The food always seemed tasty, fresh and plentiful.”
“Not only is the staff super kind and professional, they make extra efforts to create an enriching program experience with creative projects and happy hours with LIVE music!!”
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to findings of infection control problems, and the facility shows a concerning pattern of repeated issues with safety systems, food handling, and resident rights across all three surveys. The most frequent problems involve fire safety and building systems, food service standards, and infection prevention protocols. While all deficiencies have reported correction dates, the persistence of safety and food handling violations across multiple years suggests ongoing operational challenges that families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Webster at Rye
nonprofit
Key personnel
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