Webco Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews
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What this means for your family
Recent reviews suggest a positive shift under new administration, with families praising the compassionate staff and community atmosphere. However, given the serious reports of neglect and facility maintenance issues from late 2024, we strongly recommend a thorough, unannounced tour to personally inspect the cleanliness of the rooms and observe staff-to-resident interactions.
Google Reviews
Google Reviews
22 reviews on Google“Webco Manor presents a polarized experience, with recent reviews highlighting a compassionate, community-focused environment under new leadership, while others describe severe neglect and poor facility conditions. Families should weigh reports of attentive, caring staff against serious allegations of unsanitary rooms and inadequate hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, dedicated nursing staff
- Active community and spiritual engagement
- Recent facility improvements and renovations
- Small, non-corporate atmosphere
Concerns
- Neglect and inadequate hygiene care (mentioned by 2 reviewers)
- Filthy, outdated, or broken facility conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; could you show me which areas have been updated and what further improvements are currently in the works?
- 2With the current staffing levels, how do you ensure that residents receive consistent support with daily hygiene and personal care needs?
- 3I’ve read wonderful things about your spiritual and community engagement programs—could you tell me more about how these activities are integrated into a resident's daily routine?
- 4Given the recent health inspection findings, what specific steps is the leadership team taking to address those concerns and improve the overall quality of care?
- 5How does your team handle medical emergencies or changes in health status, especially during overnight hours when staffing levels are at their lowest?
- 6What is your process for ensuring that the facility remains clean and well-maintained throughout the day, particularly in shared living spaces?
Personalized based on this facility's data
Key Review Excerpts
“My mother loves the entire staff of WebCo. She is unable to care for herself and her needs had become overwhelming for my family even with in-home health services. Webco was there for us.”
“It was still the exact same paint, curtains, and dark dingy decor from when they were built in the 80s. It smelled terrible and the room my mom was given was very filthy and sticky. Her bed was broken and door never would fully close.”
“Webco is a small, non corporate facility and truly cares about the care they provide.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
5
measures
8
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Webco Manor has 45 deficiencies across 10 surveys with 13 triggered by family complaints about serious issues including pain management, abuse reporting, and resident safety. The facility shows recurring problems with resident care quality, infection control, and fire safety systems. While all deficiencies have reported correction dates, the pattern of ongoing complaints and repeat violations in core care areas suggests persistent operational challenges families should carefully evaluate.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jan 21, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 28, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 28, 2025Routine14
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Dec 6, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Webco Manor
nonprofit
Ownership & Management
Owners
Miller, Whitney
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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