Waverly Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 80 Google reviews
Watch Waverly Rehabilitation and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has a highly praised activities department and strong, visible leadership under the current administrator. However, due to reports of inconsistent nursing responsiveness and communication issues, we recommend that you personally visit to observe staff-to-resident interactions and ask for a clear, written plan of care for the first 72 hours of admission.
Google Reviews
Google Reviews
80 reviews on Google“Waverly Rehabilitation and Healthcare Center receives high praise for its vibrant activities department and the dedication of specific staff members like Stacy Claiborne and the new administrator, Monica Randall. However, the facility faces serious concerns regarding inconsistent care, communication gaps, and reports of neglect, particularly regarding hygiene and responsiveness to resident needs. Families should be aware that while many visitors have positive experiences, there are recurring reports of staffing shortages and poor bedside manner.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and active activities department
- Warm, professional, and compassionate nursing staff
- Visible and accessible administrative leadership
- Clean and well-maintained facility environment
Concerns
- Staffing shortages leading to poor responsiveness and neglect (mentioned by 4 reviewers)
- Inconsistent or rude bedside manner from nursing staff (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Lack of clear daily care plans for new admissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the activities department being such a highlight here, what are some of the favorite programs or social events currently planned for the upcoming month?
- 3Given the current staffing landscape, what specific protocols do you have in place to ensure that residents receive timely assistance when they use their call lights?
- 4How do you ensure that families stay well-informed and connected with the nursing team, especially when we are trying to reach someone by phone for an update?
- 5Could you walk me through the onboarding process for new residents to ensure there is a clear, personalized care plan in place from day one?
- 6Since medication management is a critical part of health, could you explain how your nursing team tracks and administers medications to ensure accuracy and safety?
Personalized based on this facility's data
Key Review Excerpts
“The activities and celebrations for staff and residents are excellent by the activity department Mrs. Mason.”
“The one person I speak to when I have any concerns about the care he is receiving is Stacy. She will answer my questions and keep it Frank with me. She shows that she genuinely care about her patients and wants to see them recover.”
“My mom just recently transferred to waverly for skilled nursing and PT and OT. They can't order meds til patient is actually in facility so her important IV antibiotics were late getting there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing issues with care planning, medication management, and dietary services as recently as April 2024. The facility shows a concerning pattern with 35 deficiencies across five surveys, including repeated problems with care planning and resident rights. While all violations were reportedly corrected, the recurring nature of core care issues and recent family complaints warrant careful consideration during any visit.
Apr 10, 2024Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nov 13, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 11, 2023Routine3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Mar 11, 2021Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 7, 2018Routine23
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Ownership & Operations
Who Operates This Facility
Waverly Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 3 of 12
Ownership & Management
Owners
Waverly Operating Holdings LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit waverlyrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.