Wausau Manor Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility faces recurring, serious complaints regarding staffing levels and responsiveness. When touring, we strongly recommend asking for specific nurse-to-patient ratios on weekends and evenings, and observing how quickly staff respond to call lights in the hallways.
Google Reviews
Google Reviews
22 reviews on Google“Wausau Manor Health Services receives polarized feedback, with many praising the rehabilitation therapy team and individual nurses while others report severe neglect. Multiple families have expressed significant concerns regarding chronic understaffing, which leads to delayed responses to call lights and lapses in basic hygiene and medical care. While some residents report positive experiences during short-term rehab, the recurring reports of neglect suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Compassionate and friendly individual nursing staff
- Positive environment for short-term recovery
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 5 reviewers)
- Call lights being ignored or delayed for 45+ minutes (mentioned by 4 reviewers)
- Poor hygiene management and lack of basic personal care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that some families have expressed concerns about response times for call lights, could you explain the current protocol for ensuring residents receive timely assistance when they need help?
- 2With the rehabilitation team being a noted strength here, how do you coordinate that therapy with the daily nursing care to ensure a smooth recovery process?
- 3I noticed the facility has had some recent challenges regarding cleanliness and personal care; what specific steps are being taken to improve hygiene standards and room maintenance?
- 4How does your nursing team manage daily medication administration to ensure accuracy and consistency for residents?
- 5I see that the facility occasionally responds to online feedback; how do you use that family input to improve the quality of care and communication?
- 6What does a typical daily activity schedule look like for residents who are looking to stay engaged and social during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The rehab ladies were so nice and caring. They got me walking. The nurses Chris, Hika, and all the nurses were loving, funny, I miss them. CNA were under staff. Sometimes Id wait 45 minutes or more when I needed them.”
“Family member is there for physical rehab. Has had his call light ignored for up to 45mins. He has had to be hospitalized for a u.t i. from not being taken to the toilet and made to sit in wet underwear.”
“Sad that it took hours for someone to notice that my grandmother had another stroke and now I have to sit at an ER being told that Wausau Manor poorly took care of her..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wausau Manor has faced significant challenges with families filing complaint reports that revealed issues with privacy protection, infection control, and daily care assistance. The facility shows recurring problems across fire safety systems, infection prevention, and food safety that have persisted across multiple surveys from 2023-2025. While all deficiencies have correction dates listed, the pattern of repeated violations in core areas like infection control and safety systems suggests ongoing operational difficulties that families should carefully consider.
Oct 2, 2025Routine10
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 15, 2024Routine6
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 17, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Wausau Manor Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 21 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit wausauhs.com
Medicare data downloads
Original nursing home datasets
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