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Nursing HomeMedicaid Investigative

Watsontown Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

245 East Eighth Street, Watsontown, PA 17777125 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 74 Google reviews

5
4
3
2
1
Watsontown Rehabilitation and Nursing Center Nursing Home in Watsontown, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 8.0)

Below average in PA · Below recommended RN staffing · Below chain average · $29,208 in fines

Source: Medicare data

What this means for your family

While recent visitors report a cleaner facility and friendly staff, the recurring reports of theft and understaffing are significant red flags. We strongly recommend that you conduct an unannounced visit and specifically ask about their security protocols for personal belongings and their current nurse-to-patient ratios.

Google Reviews

Google Reviews

74 reviews on Google
Watsontown Rehabilitation and Nursing Center receives highly polarized feedback, with some families praising the attentive staff and clean environment, while others report serious concerns regarding neglect, theft, and poor communication. While recent visitors highlight improvements in facility aesthetics and check-in technology, recurring complaints about staffing levels and patient safety suggest significant inconsistency in the quality of care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and helpful nursing staff
  • Clean, well-maintained facility
  • Improved check-in technology for visitors
  • Engaging therapy and care teams

Concerns

  • Understaffing and slow response times (mentioned by 3 reviewers)
  • Poor communication and lack of return calls (mentioned by 2 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(16)'21(3)'23(10)'25(16)'26(15)

Distribution · 77 analyzed

5
41
4
9
3
9
2
4
1
14

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the feedback regarding response times, what is your current protocol for ensuring residents receive timely assistance when they use their call lights?
  • 2I noticed some concerns regarding communication; what is the best way for family members to stay updated on their loved one's care and receive prompt responses from the nursing team?
  • 3With the facility's focus on therapy and care, how are you working to improve the dining experience and meal variety for residents?
  • 4What specific security measures or inventory tracking systems do you have in place to ensure the safety of residents' personal belongings?
  • 5Since the facility has seen some recent staffing challenges, how are you currently ensuring consistent medication management and oversight for all residents?
  • 6I see that you have updated your check-in technology; how does this integration help you better manage daily visitor flow and resident engagement?

Personalized based on this facility's data


Key Review Excerpts

Nursing staff were quick to communicate with physicians and did a great job caring for my family members many medical concerns.

Family member · 2023★★★★★

The only reason we found this out is because we asked the last time stats were taken. Urine in the halls. Once past the front desk it was terrible! Severely under staff, I feel bad for the people that work there.

Family member · 2026☆☆☆☆

My mother was placed here. Terrible place. Her purse was taken from her room the second night she was there. Nothing was done about it.

Family member · 2024☆☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.8%
Worse than Avg
Here
69.8%
US
93.4%
PA
87.1%
Northumberlnd
92.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.5%
PA
19.9%
Northumberlnd
17.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
PA
26.0%
Northumberlnd
26.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
12.1%
PA
8.3%
Northumberlnd
8.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
14.4%
PA
17.5%
Northumberlnd
16.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
15.5%
PA
17.7%
Northumberlnd
17.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.1%
Worse than Avg
Here
53.1%
US
81.8%
PA
69.2%
Northumberlnd
82.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.3%
Worse than Avg
Here
63.3%
US
79.8%
PA
68.7%
Northumberlnd
84.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
PA
1.4%
Northumberlnd
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
3penalties
Well above state avg (10.1)
21 complaint-triggered
$29,208 in fines

Families have filed 20 complaint reports against this facility, raising serious concerns about safety hazards, medication management, and infection control practices. The facility shows recurring problems across multiple surveys with accident prevention, maintaining safe environments, and proper care protocols. While the facility corrects cited deficiencies, the pattern of repeated issues in core care areas suggests ongoing systemic problems that warrant careful consideration before placement.

Mar 13, 2026Complaint
3
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 12, 2025Routine
13
0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 6, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 25, 2024Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 25, 2024Routine
29
0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jun 4, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jun 4, 2024

$13,575

Fine

Nov 17, 2023

$8,190

Fine

Jul 10, 2023

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Watsontown Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Priority Healthcare Group

Chain Size

14 facilities nationwide

Chain avg rating: 2.8/5 · Rank 7 of 14

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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