Waters of Lagrange Skilled Nursing Facility, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (53%)
- High RN turnover (64%)
Below average in IN · Below recommended RN staffing · Very few deficiencies
What this means for your family
While the facility has received strong praise for its dietary program and recent aesthetic upgrades, the serious allegations of neglect warrant caution. We strongly recommend scheduling an unannounced tour during a weekend or holiday to personally verify staffing levels and the quality of resident care.
Google Reviews
Google Reviews
26 reviews on Google“The Waters of LaGrange receives highly polarized feedback, with a significant number of positive reviews praising the dietary department, recent facility renovations, and staff friendliness. However, a serious, detailed negative review alleges critical failures in resident care, including food deprivation and potential elder abuse, which stands in stark contrast to the otherwise glowing reports.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised dietary and kitchen staff
- Recent facility renovations and improved cleanliness
- Friendly and compassionate nursing staff
- Active engagement with families during events
Concerns
- Allegations of neglect and potential elder abuse
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kitchen staff and the quality of the meals; could you tell us more about the daily dining experience and how much input residents have in the menu?
- 2The facility looks very clean and updated; can you tell us about the recent renovations and how you maintain the upkeep of the resident rooms?
- 3We appreciate how much you engage with families during events; what are some of the ways families can stay involved and participate in the community life here?
- 4Could you explain your protocols for managing medical emergencies or sudden changes in health, especially during the overnight hours?
- 5What specific steps is the facility taking to increase the number of caregivers on duty to ensure every resident receives consistent, hands-on attention?
- 6How do you ensure that the high level of compassion and friendliness noted by many families is maintained across all shifts and departments?
Personalized based on this facility's data
Key Review Excerpts
“The dietary department provides a diverse and delicious meal program and strives to provide the best dining experience possible.”
“We also think that the facility is looking so much better and cleaned up more than we've ever seen it!”
“I am amazed at he menu and care given by the staff. They check on the residents and ask if they need anything else and how they enjoyed the meal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering investigations into this facility, with recurring concerns about abuse and neglect protections, nursing staffing levels, and safety measures. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys - particularly with staff reporting of incidents and maintaining adequate supervision - suggests ongoing operational challenges that warrant careful evaluation during your visit.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 1, 2024Routine15
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Oct 1, 2024Complaint9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Payment Denial
Sep 4, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Waters of Lagrange Skilled Nursing Facility, the
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 39 of 69
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit watersoflagrange.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.