Waters Edge at Port Jefferson for Rehab and Nrsg
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 303 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (52%)
- High RN turnover (59%)
Below average in NY · Below recommended RN staffing · Below chain average · $153,911 in fines
What this means for your family
While the facility has a strong concierge and therapy team, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a plan to visit frequently to advocate for your loved one, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
303 reviews on Google“Water's Edge at Port Jefferson receives highly polarized feedback, with many families praising the concierge and therapy teams for their attentiveness, while others report severe neglect and staffing shortages. While some visitors describe a clean, welcoming environment, multiple reviewers have raised critical concerns regarding poor hygiene, slow response times to call bells, and inadequate medical care. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised concierge and administrative staff
- Effective physical and occupational therapy departments
- Warm and welcoming initial reception
- Some dedicated and compassionate nursing staff
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Poor food quality (cold, inedible, or nutritionally inadequate) (mentioned by 5 reviewers)
- Understaffing leading to neglect (hygiene, toileting, medication errors) (mentioned by 9 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns about daily care or resident needs?
- 2Given that staffing levels are a priority for quality care, what specific protocols do you have in place to ensure call bells are answered promptly during peak hours or shift changes?
- 3Can you walk me through the process for how families are kept updated on changes in a loved one's medical status or care plan?
- 4I understand that nutrition is vital for recovery; could you tell me about your current approach to meal quality and how you ensure residents receive hot, nutritionally balanced food?
- 5With your focus on rehabilitation, how do you integrate physical and occupational therapy sessions into the residents' daily schedules to ensure they aren't missing out on other activities?
- 6What measures are currently in place to ensure consistent oversight of medication management and hygiene assistance for residents who require more hands-on support?
Personalized based on this facility's data
Key Review Excerpts
“My dad who couldn’t get to the bathroom on his own was told to get back into bed by an aide when he asked for help. No one answers the call bell for 20 minutes.”
“The food? I wouldn't serve it to my dog. It's completely inedible often cold, bland, and nutritionally questionable.”
“The PT and OT staff were wonderful with her, and truly helped her. I want to thank Tom from PT and Cedric from OT. The CNAs were also wonderful with my grandmother who can’t remember what happened even 2 minutes ago.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with 9 complaint-driven deficiencies found across surveys. The facility shows recurring issues with treatment and care quality, resident rights (including notification of incidents), and medication management. While all deficiencies appear corrected, the pattern of complaints and repeated problems in core care areas suggests ongoing quality concerns that families should investigate thoroughly during visits.
Aug 11, 2025Routine11
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 15, 2024Routine11
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 15, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 14, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Aug 11, 2025
$153,911
Ownership & Operations
Who Operates This Facility
Waters Edge at Port Jefferson for Rehab and Nrsg
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 27 of 34
Ownership & Management
Owners
Einhorn, Neal
Owner
Friedman, Mark
Owner
Rudner, Akiva
Owner
Sax, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
303 reviews from families & visitors
Official Website
Visit watersedgernc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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