Washington Pointe Las Colinas
Families consistently rate this highly — reviewers highlight engaging and varied social activities. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
Washington Pointe offers a beautiful environment with excellent social programming and a historically strong administration. However, you must investigate recent reports of high staff turnover and safety concerns in the memory care unit, specifically asking how they are training new staff for safe patient transfers.
Google Reviews
Google Reviews
29 reviews on Google“Washington Pointe is highly regarded by many long-term residents and families for its warm, community-oriented atmosphere and engaging social activities. However, recent reviews have raised serious alarms regarding staff turnover, inadequate training for patient transfers, and specific allegations of theft and neglect in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and varied social activities
- Friendly and welcoming resident community
- Professional and empathetic administration
- Well-maintained and beautiful facility renovations
Concerns
- Staff turnover and lack of training in patient transfers (mentioned by 2 reviewers)
- Inconsistent cleanliness and trash removal (mentioned by 2 reviewers)
- Unprofessional behavior from specific dining staff
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
The owner uses highly templated responses that vary based on star rating. Positive reviews receive enthusiastic but standardized praise, while negative reviews are met with scripted invitations to contact specific management via email.
Questions for Your Tour
- 1It is wonderful to see how beautiful and well-maintained the recent renovations look; what other recent facility improvements are planned?
- 2We love hearing about the engaging social activities here—could you walk us through a typical weekly calendar for a resident?
- 3How do you ensure that all staff members are specifically trained in safe patient transfer techniques to keep residents secure?
- 4What is your process for maintaining consistent cleanliness and daily upkeep in the resident rooms and common areas?
- 5Since you have a certified memory care program, how do you tailor daily care and engagement specifically for those with cognitive decline?
- 6How does the administration handle training for new dining and support staff to ensure a consistently professional experience for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The activities are varied and plentiful and they are activities people actually attend and enjoy.”
“The staff doesn’t care,nor does corporate about the wellbeing of their residents. I would stay far away from this place!!”
“The adjustment was a challenge for our family member but the administration and staff were gracious and supportive.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Washington Pointe Las Colinas has faced recent regulatory challenges, including administrative penalties in 2024 related to resident safety and reporting protocols. Previous inspections also identified issues regarding the proper administration of medications by authorized personnel.
Jul 11, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Jan 8, 2024EnforcementPenaltyReport
Administrative Penalty — 553.273(d) The facility failed to immediately make an oral report of alleged ANE or send a written report of the investigation to HHSC when required.
Feb 11, 2022Routine
Health Code (2 violations)
The facility failed to ensure that a licensed person or a trained, authorized, and delegated person administered medications according to physician's orders.
Ownership & Operations
Who Operates This Facility
Kinwest Senior Care LLC
for profit
SLH DALLAS NORTH MANAGER, LLC
KASSIE SIBERT
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit washingtonpointe.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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