Warner Robins Rehabilitation Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
While the facility is praised for its clean environment and effective rehab therapy, there is a recurring pattern of slow response times to call lights and inconsistent nursing care. When touring, we strongly recommend asking for a demonstration of the call light system and inquiring specifically about the staff-to-patient ratio during evening and weekend shifts.
Google Reviews
Google Reviews
48 reviews on Google“Warner Robins Rehabilitation Center receives highly polarized feedback, with many reviewers praising the facility's cleanliness, friendly admissions staff, and rehabilitation outcomes, while others report severe neglect and communication failures. Families frequently cite concerns regarding slow response times to call lights, inconsistent nursing care, and issues with basic hygiene and resident dignity. Prospective families should be aware of the significant disparity between the positive experiences of some and the critical, safety-related complaints raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Helpful and informative admissions staff
- Effective rehabilitation therapy programs
- Welcoming and friendly atmosphere
Concerns
- Slow or non-responsive call lights/staff (mentioned by 4 reviewers)
- Poor hygiene and neglect of resident care (mentioned by 4 reviewers)
- Rude or unprofessional staff interactions (mentioned by 5 reviewers)
- Disorganized management and communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how welcoming and informative the admissions team is; how will you help our family stay connected with the staff during the transition?
- 2What specific steps are in place to ensure that call lights are answered quickly and that residents' needs are addressed promptly throughout the day?
- 3Could you walk us through your process for medication management to ensure everything is handled accurately and consistently?
- 4How does the nursing team approach daily hygiene and personal care routines to ensure every resident feels well-attended to?
- 5What is the protocol for handling medical emergencies after hours, and how is the family notified?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and part of the community?
Personalized based on this facility's data
Key Review Excerpts
“My husband was a rehab patient(in-house) there, for a little over 2 1/2 weeks and they took very good care of him. They were making sure he had his medications, his PT and OT therapy.”
“Macy, along with several other staff members, were willing to listen to frustrations, needs, or wants and give feedback or address the specifics. She is dedicated to say the least.”
“I went in the room and someone had a soiled diaper I figured the staff would take care of it but 3 hours went by and right before going home time they showed up and that poor person was in awful pain when they final changed their diaper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 8 complaints triggering inspections, revealing serious concerns about medication errors, respiratory care, and abuse reporting failures. The facility shows recurring problems with fire safety systems, building maintenance, and medication management across multiple surveys. While most issues have correction dates, one resident rights violation from a 2023 complaint remains uncorrected, suggesting ongoing compliance challenges that families should carefully consider.
Apr 16, 2025Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jan 30, 2024Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 30, 2023Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Mar 16, 2023Routine21
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Oct 6, 2021Routine3
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Warner Robins Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 20 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit warnerrobinsrehabilitation.com
Medicare data downloads
Original nursing home datasets
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