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Public Google reviewers rate this highly and often mention welcoming and attentive front-desk staff. Schedule a visit to confirm the fit.
based on 63 Google reviews
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Public Google reviewers rate Walnut Creek Assisted Living and Memory Care Community highly. Reviewers highlight: welcoming and attentive front-desk staff, clean and beautiful facility maintenance. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Walnut Creek is widely praised for its welcoming atmosphere and exceptionally friendly front-desk staff, specifically Priscilla, who many reviewers mention by name. While the facility is frequently described as beautiful, clean, and well-maintained, some families have raised serious concerns regarding medication errors, lack of resident transportation, and inconsistent food quality.
Quality Themes
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Distribution · 67 analyzed
The owner provides highly personalized responses that frequently mention specific staff members and details mentioned in the reviews. They use an enthusiastic, warm, and appreciative tone to reinforce a sense of community.
Personalized based on this facility's data
Key Review Excerpts
“My Mom has only lived at Walnut Creek Assisted Living & Memory Care for a month, but it as been refreshing experience. We moved my Mom from another facility in another city. We have been impressed with the administration and staff of caregivers at Walnut Creek!”
“The facility itself is clean, bright, and full of life. Ashley, the sales director, has the sweetest demeanor and has been helpful beyond words, not only when we were touring but even after committing.”
“They neglected our loved one to the point a bed sore surfaced. The bed sore only kept getting worse. I am sad to say our loved one is no longer with us.”
Source: Texas Health & Human Services Commission
Key Findings
An inspection on July 27, 2021, identified 19 Life Safety Code violations, primarily involving deficiencies in the facility's emergency preparedness plan, fire safety systems, and staff training. Most of these issues, including updates to the emergency plan and fire alarm compliance, were corrected by late 2021.
No deficiencies are reported in this inspection record.
Life Safety Code (20 violations)
The facility failed to provide the required emergency preparedness and response plan training and conduct drills.
The facility failed to include a section addressing direction and control in the emergency preparedness and response plan.
The facility failed to provide exit signs with emergency power.
The facility failed to include a section addressing communication in the emergency preparedness and response plan.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to include a section addressing resource management in the emergency preparedness and response plan.
The facility failed to include a section addressing transportation in the emergency preparedness and response plan.
The facility failed to include a section addressing warning in the emergency preparedness and response plan.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
The facility failed to include a section addressing sheltering arrangements in the emergency preparedness and response plan.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to develop and maintain an emergency preparedness and response plan.
The facility failed to include a section addressing health and medical needs in the emergency preparedness and response plan.
The facility failed to ensure that staff were trained in the use of each type of extinguisher.
The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
2281 Country Club Drive Opco LLC
for profit
SAGORA SENIOR LIVING, INC
VERNA HARVEY
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Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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