Vivian Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
Vivian Healthcare Center is highly regarded for its compassionate care, especially for residents with memory impairment. While the facility is older, families generally find it clean and well-managed; however, you should ask management about their policies regarding the security of personal belongings to address concerns raised by some families.
Google Reviews
Google Reviews
31 reviews on Google“Vivian Healthcare Center receives high praise for its compassionate, attentive staff who treat residents like family, particularly in the memory care unit. While some reviewers note the building is older, they emphasize that it is kept clean and well-maintained. However, a minority of reviewers have raised concerns regarding facility upkeep and the security of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong communication with family members
- Clean and well-maintained living environment
- Welcoming and friendly atmosphere
Concerns
- Missing personal items/theft (mentioned by 2 reviewers)
- Facility infrastructure is run down or aging (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how communicative the team is with families; how do you typically keep us updated on our loved one's daily well-being?
- 2Since we want to make sure they feel right at home, what kind of daily activities or social outings do you have planned to keep residents engaged?
- 3What specific protocols do you have in place to ensure residents' personal belongings and valuables are kept secure and organized?
- 4How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 5Are there any upcoming plans or renovations scheduled to help refresh or update the facility's common areas and infrastructure?
- 6With the nursing staff being such a vital part of the care here, how do you support them in maintaining the high level of attentiveness that people praise about Vivian?
Personalized based on this facility's data
Key Review Excerpts
“My mother is an Alzheimer’s patient and unable to communicate or move. Vivian Healthcare is the absolute best! The staff communicates with me regarding my mother’s care. I get updates on the regular.”
“I was so worried about leaving Mom at a nursing home, but after being caregiver for her for 7 years, the alzheimer's wore me down to nothing. I was heartbroken to do it, but after seeing the care she's receiving at Vivian Healthcare, I can sleep well at night.”
“The staff really care about my loved one and my feelings going through this difficult time in our lives. I know my husband would hug each one of them if he were mentally and physically able.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports against this facility, resulting in 7 deficiencies including concerns about nursing staffing levels and failure to notify families of resident incidents. The facility shows recurring problems with care planning, fire safety systems, and building maintenance across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in care planning and safety systems suggests ongoing operational challenges that families should discuss during visits.
Mar 19, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 25, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 21, 2024Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 21, 2024Complaint5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 16, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 18, 2023Routine3
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Vivian Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 51
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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