Vivante Newport Center

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced required annual inspection. The inspector noted that staff are background cleared, and general areas like bedrooms, restrooms, and safety equipment (fire extinguishers, call buttons) were observed to be in good repair and functional. Crucially, the report explicitly states that no deficiencies were issued per Title 22 Division 6 of the California Code of Regulations.

The unannounced case management visit identified one Type A deficiency and one Type B deficiency related to medication administration protocols. Specifically, the facility failed to adhere to physician orders regarding the dosage and combination of Aripiprazole administered to Resident 1 during the first week of August. Immediate corrective action is required to ensure compliance with medication administration guidelines.

This report details an investigation into a complaint regarding resident dignity and rough handling. The investigation found conflicting information from staff and residents, leading the Licensing Program Analyst to deem all allegations unsubstantiated. No citations were issued for this visit.

This report details a follow-up investigation conducted regarding four specific allegations. All four allegations—failure to reassess a resident, failure to address a resident danger, failure to notify a responsible party, and resident confinement—were found to be Unsubstantiated. Therefore, no deficiencies were cited in this report.

The facility underwent a required annual inspection and was found to have one Type A deficiency. The primary issue cited was the failure to maintain current background clearances for all staff, specifically noting one concierge staff member. The facility was otherwise reviewed for general compliance and was noted to have adequate supplies and safe egress routes.

The facility underwent an unannounced Case Management visit following an incident report regarding allegations of sexual threats between residents. The visit included interviews with involved parties and coordination with external agencies like the Police Department and Ombudsman. No specific deficiencies were cited in the provided report content.

This report documents the findings of two separate complaint investigations conducted on different dates (July 7, 2023, and an unspecified date for the second allegation). In both instances, the allegations regarding resident neglect (failure to meet medical needs and multiple falls) were found to be unsubstantiated or unfounded based on the evidence reviewed.