Vista Woods Care Center
Strong Medicare quality ratings; families often praise none identified in text-based reviews. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
The lack of descriptive reviews makes it difficult to assess the current quality of care. Families should be cautious and conduct an in-person tour to verify the cleanliness and staff responsiveness, as the only detailed review highlights serious concerns regarding sanitation and dietary compliance.
Google Reviews
Google Reviews
7 reviews on Google“Vista Woods Care Center receives highly polarized feedback, with a significant disparity between silent five-star ratings and a detailed, critical account of the facility's operations. Concerns center on poor hygiene, inadequate nursing responsiveness, and a failure to adhere to prescribed dietary requirements.”
Quality Themes
Tap a score for detailsStrengths
- None identified in text-based reviews
Concerns
- Unresponsive nursing staff and slow call light response
- Poor facility hygiene and persistent odors
- Inadequate food quality and failure to follow dietary restrictions
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How does the team ensure that call lights are answered promptly, especially during the busier night shifts?
- 2Could you tell me more about how the dietary staff manages specific nutritional needs and ensures meals are both high-quality and accurate to each resident's restrictions?
- 3What specific cleaning schedules and protocols are in place to maintain a fresh and hygienic environment in the resident rooms and common areas?
- 4What is the process for communicating medical changes or urgent needs to the nursing staff to ensure nothing is missed?
- 5What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
- 6How do you approach staff training to ensure that every team member provides consistent, high-quality care to all 60 residents?
Personalized based on this facility's data
Key Review Excerpts
“It always stinks like sewage. They don't care for their patients. The nurses are all rude and act like the residents are an inconvenience to them”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Woods Care Center has a mixed inspection record with one complaint-triggered deficiency related to accident prevention and supervision that families reported. The facility shows recurring issues with fire safety systems, electrical safety, and care quality, though all deficiencies have correction dates. Recent surveys continue to identify problems across multiple areas including infection control, food safety, and resident rights, suggesting ongoing operational challenges that families should discuss during visits.
Sep 25, 2025Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 12, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 25, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Construction Deficiencies
Use approved construction type or materials.
Apr 25, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Apr 25, 2024
3-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Dec 1, 2025InspectionClean
Fed violations: 0, State violations: 0
Sep 25, 2025InspectionClean
Fed violations: 1, State violations: 0
Oct 16, 2024InspectionClean
Fed violations: 0, State violations: 0
Sep 12, 2024InspectionClean
Fed violations: 3, State violations: 0
Jun 4, 2024InspectionClean
Fed violations: 0, State violations: 0
Apr 25, 2024InspectionClean
Fed violations: 2, State violations: 2
Jan 19, 2023InspectionClean
Fed violations: 0, State violations: 0
Nov 16, 2022InspectionClean
Fed violations: 4, State violations: 0
Ownership & Operations
Who Operates This Facility
Vista Woods Care Center
for profit
Ownership & Management
Owners
Ottumwa Developments INC
Owner · Organization
Anderson, Susan
Owner
Broerman, Patricia
Owner
Broerman, Rebecca
Owner
Gillotti, Marlo
Owner
Gillotti-Lally, Michelle
Owner
South Ottumwa Savings Bank
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit vistawoodscarecenter.com
Medicare data downloads
Original nursing home datasets
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