Vista Park Health and Rehabilitation
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some families report a positive experience with the activities and communication, the facility has faced serious allegations regarding patient safety, falls, and staff conduct. We strongly recommend that you conduct an unannounced visit to observe staffing levels and ask management specifically how they document and prevent patient falls and ensure medication continuity upon discharge.
Google Reviews
Google Reviews
13 reviews on Google“Vista Park Health and Rehabilitation receives highly polarized feedback, with some families praising the attentive staff and consistent communication, while others report severe safety and care concerns. Critical issues raised include allegations of physical abuse, medication management failures during discharge, and recurring reports of understaffing leading to patient falls. Families considering this facility should weigh the positive reports of daily engagement against the serious safety incidents described by others.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Consistent family communication
- Engaging activities program
- Clean and well-maintained facility
Concerns
- Understaffing leading to patient safety issues (mentioned by 2 reviewers)
- Allegations of physical mistreatment or abuse (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that many families appreciate how much you communicate with them; how can we ensure we stay in a regular loop regarding our loved one's daily updates?
- 2With the facility being so well-maintained and clean, what specific cleaning protocols are in place for the resident rooms and common areas?
- 3Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 4What kind of engaging activities or social programs do you have planned to help residents stay active and connected with each other?
- 5How does the nursing team manage resident safety and monitoring during the night shifts or during busier periods?
- 6In the event of a sudden medical emergency or a change in health status, what is the immediate protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They keep me updated on her and anything that affects her. Big thanks to the wonderful staff!”
“They also feed them well,a good variety and the portions were large.She passed while she was the there.They always keep me informed as to what was going on.”
“Needless to say, my Grandma fell on their watch and hit her head. She had a big dark purple knot on her forehead/eye about half the size of her head.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Park has concerning deficiencies across multiple areas, with families filing complaints about care planning and daily living assistance issues. The facility has ongoing problems with fire safety systems, food service, and building safety that persist across surveys from 2024 to 2025, though all deficiencies show correction dates from the provider.
Sep 11, 2025Routine5
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Mar 7, 2024Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 7, 2024Routine3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Vista Park Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 7 of 48 (Best)
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Community Health Systems INC
Owner (parent company) · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit vistaparkhealth.org
Medicare data downloads
Original nursing home datasets
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