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Nursing HomeMedicaid Investigative

Vista Grande Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

680 E Hospital Dr, Cortez, CO 81321101 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 90 Google reviews

5
4
3
2
1

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (17 vs median 7)

Below average in CO · Below recommended RN staffing · Below chain average · $36,023 in fines

Source: Medicare data

What this means for your family

Vista Grande is highly regarded for its clean environment and proactive staff who keep residents engaged. Families should feel confident in the facility's communication, but as with any nursing home, continue to maintain regular visits to stay involved in your loved one's daily care.

Google Reviews

Google Reviews

90 reviews on Google
Vista Grande Rehabilitation and Healthcare Center receives high praise for its clean, welcoming environment and attentive, professional staff. Families frequently highlight the facility's ability to keep residents active and engaged, noting that staff members are knowledgeable and communicative regarding care plans.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities10.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Clean and well-maintained facility
  • Active resident engagement and activities
  • Effective communication with families

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'22(1)'24(25)'26(13)

Distribution · 94 analyzed

5
88
4
3
3
1
2
0
1
2

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very responsive to online feedback; how do you incorporate that family input into your daily care planning?
  • 2Given the current staffing ratings, could you walk me through how you ensure consistent, one-on-one attention for residents during peak hours?
  • 3I see there have been some recent regulatory findings; what specific steps has the leadership team taken over the last year to improve those areas and ensure resident safety?
  • 4With such a high volume of resident activities mentioned by families, how do you tailor these programs for residents who may have varying levels of mobility or cognitive ability?
  • 5Could you explain your protocols for managing medical emergencies and how quickly a family is typically notified if a resident's health status changes?
  • 6Since the facility maintains a very clean environment, what is your daily process for ensuring that high-traffic areas and individual rooms remain sanitized and comfortable?

Personalized based on this facility's data


Key Review Excerpts

The entire team has gone the extra mile to make sure that it all went smoothly, and I was included in every decision and informed promptly of developments.

Rehab patient's family · 2024★★★★★

I liked how they kept the residents up and active, not just stuck laying in their rooms.

Visitor · 2024★★★★★

The CNA and Dietary Personnel (i think her name was Clara) were kind and patient with people living at Vista Grande. I also appreciated how well they knew the personalities and preferences of the friend I was visiting.

Visitor · 2024★★★★★
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
2.96hrs
72%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility59.0%
Worse than Avg
Here
59.0%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
CO
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
19.5%
CO
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
15.5%
CO
20.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
14.4%
CO
13.8%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility6.8%
Worse than Avg
Here
6.8%
US
0.1%
CO
0.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
79.8%
CO
75.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.6%
Better than Avg
Here
93.6%
US
81.8%
CO
76.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
2penalties
Above state avg (8.8)
4 complaint-triggered
$36,023 in fines

Vista Grande has persistent safety concerns, with accident prevention deficiencies cited three times including in recent complaint investigations. The facility shows recurring problems with resident rights protections, infection control, and medication management across multiple surveys. Families have filed complaints that triggered inspections revealing issues with wound care and abuse reporting procedures. While all deficiencies show correction dates, the pattern of repeat violations in safety suggests ongoing monitoring challenges.

Apr 10, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 6, 2025Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 9, 2024Routine
14
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 23, 2020Routine
6
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Nov 1, 2018Routine
2
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0343Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

Federal Penalties

Fine

Mar 6, 2025

$20,111

Fine

May 9, 2024

$15,912

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
4deficiencies
May 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 10, 2025Complaint
N/A0000 & 0686

A complaint survey, prompted by #CO39666 was conducted on 4/9/25 to 4/10/25. One deficiciency was cited. Based on record review and interviews, the facility failed to ensure residents received the necessary treatment and services according to professional standards of practice to prevent or heal pressure injuries for one (#1) of three residents reviewed for pressure injuries out of five sample residents.Specifically, the facility failed to implement interventions to prevent the development of a pressure injury for Resident #1.Findings include:I. Professional referenceAccording to the National Pressure Injury Advisory Panel, European Pressure Injury Advisory Panel and Pan Pacific Pressure Injury Alliance Prevention and Treatment of Pressure Injuries: Clinical Practice Guideline, third edition, Emily Haesler (Ed.), EPUAP/NPIAP/PPPIA: 2019, retrieved from https://www.internationalguideline.com on 4/17/25, "Category/Stage 1: Nonblanchable Erythema (discoloration of the skin that does not turn white when pressed, early sign of tissue damage) Intact skin with non blanchable redness of a localized area usually over a bony prominence. Darkly pigmented skin may not have visible blanching; its color may differ from the surrounding area. The area may be painful, firm, soft, warmer or cooler as compared to adjacent tissue. Category/Stage 1 may be difficult to detect in individuals with dark skin tones. May indicate ' at risk' individuals (a heralding sign of risk)."Category/Stage 2: Partial Thickness Skin Loss. Partial thickness loss of dermis presenting as a shallow open ulcer with a red pink wound bed, without slough. May also present as an intact or open/ruptured serum filled blister. Presents as a shiny or dry shallow ulcer without slough or bruising. The Category/Stage should not be used to describe skin tears, tape burns, perineal dermatitis, maceration or excoriation."Category/Stage 3: Full Thickness Skin Loss. Full thickness tissue loss. Subcutaneous fat may be visible, but bone, tendon or muscle are not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling. The depth of a Category/Stage3 pressure ul..

Apr 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 6, 2025Complaint
N/A0000 & 0704

A survey prompted by #CO39593 was completed on 3/5/25 to 3/6/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#2) of three residents reviewed for accidents out of three sample residents.Resident #2 admitted to the facility on 11/20/24 with a history of falls. Resident #2 sustained a fall on 11/21/24, 11/29/24, 1/4/25 and 1/23/25. After the resident sustained falls, the facility failed to implement timely interventions. On 1/23/25 the resident attempted to self transfer in the shower room where she fell and sustained a hip fracture. Review of Resident #1' s electronic medical record (EMR) identified the facility failed to implement timely and effective interventions and ensure environmental hazards did not contribute to Resident #1' s falls. Findings include:I. Facility policy and procedureThe Accidents and Incidents-Investigating and Reporting policy, revised July 2017, was provided by the nursing home administrator (NHA) on 3/6/25 at 6:02 p.m. The policy read in pertinent part, "All accidents or incidents involving residents, employees, visitors, vendors, occurring on premises shall be investigated and reported to the administrator.The policy identified the following steps that should be taken after the initial data was collected: "The nurse supervisor/charge nurse and or the department director or supervisor shall complete a report of incident /accident form and submit the original to the director of nursing (DON) services within 24 hours of the incident or accident. "The DON shall ensure that the administrator receives a copy of the incident/accident form on each occurrence."The incident/accident reports will be reviewed by the safety committee for trends related to the accident or safety hazards in the facility and to analyze any individual resident vulnerabilities."II. Resident #2A. Resident statusResident #2, age greater than 65, was admitted on 11/20/24. According to the March 2025 computerized physician' s orders (CPO), diagnoses included acute and chronic respiratory..

Mar 6, 2025Complaint
N/A0000, 0609, 0610 and 1 more

A survey prompted by Incident #39322 was conducted 3/5/25-3/6/25. Three deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#2) of three residents reviewed for accidents out of three sample residents.Resident #2 admitted to the facility on 11/20/24 with a history of falls. Resident #2 sustained a fall on 11/21/24, 11/29/24, 1/4/25 and 1/23/25. After the resident sustained falls, the facility failed to implement timely interventions. On 1/23/25 the resident attempted to self transfer in the shower room where she fell and sustained a hip fracture. Review of Resident #1' s electronic medical record (EMR) identified the facility failed to implement timely and effective interventions and ensure environmental hazards did not contribute to Resident #1' s falls. Findings include:I. Facility policy and procedureThe Accidents and Incidents-Investigating and Reporting policy, revised July 2017, was provided by the nursing home administrator (NHA) on 3/6/25 at 6:02 p.m. The policy read in pertinent par.. Based on record review and interviews, the facility failed to report all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin and misappropriation of resident property for one (#1) of two residents out of three sample residents. Specifically, the facility failed to timely report an injury of unknown origin for Resident #1 to the State Agency. Findings include: A. Facility policy and procedureThe Accidents and Incidents-Investigating and Reporting policy, revised July 2017, was provided by the nursing home administrator (NHA) on 3/6/25 at 6:02 p.m. The policy read in pertinent part, "All accidents or incidents involving residents, employees, visitors, vendors, occurring on premises shall be investigated and reported to the administrator."The nurse supervisor/charge nurse and or the department director or supervisor shall complete a report of incident /accident form and submit the original to the director of nursing services within 24 hours of the incident .. Based on record review and interviews, the facility failed to thoroughly investigate an allegation of abuse and neglect for one (#1) of one resident out of three sample residents. Specifically, the facility failed to complete a thorough investigation when Resident #1 sustained an injury of unknown origin. Findings include:I. Facility policy and procedureThe Accidents and Incidents-Investigating and Reporting policy, revised July 2017, was provided by the nursing home administrator (NHA) on 3/6/25 at 6:02 p.m. The policy read in pertinent part, "All accidents or incidents involving residents, employees, visitors, and vendors occurring on premises shall be investigated and reported to the administrator."The nurse supervisor/charge nurse and or the department director or supervisor shall promptly initiate a document investigation of the accident or incident."The policy identified the following data should be reported on a report of incident/accident form: "The date and the time the accident or incident took place; the nature of the injur..

Jul 30, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jul 2, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vista Grande Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Centennial Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.8/5 · Rank 4 of 8

Ownership & Management

Owners

Centennial I Tbd Holdco LLC

Owner (parent company) · Organization

100%

Key personnel

Gottlieb, RefoelManaging Control - Governing BodySinger, MeirOfficer / DirectorGotts Consulting Colorado LLCManagerGottlieb, RefoelManagerLydic, CarlaManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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