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Nursing HomeMedicaid Investigative

Virginia Beach Healthcare and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1801 Camelot Drive, North Virginia Beach · Virginia Beach, VA 23454180 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 367 Google reviews

5
4
3
2
1
Virginia Beach Healthcare and Rehab Center Nursing Home in Virginia Beach, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (38 vs median 11.0)
  • High staff turnover (74%)
  • High RN turnover (91%)

Bottom 25% in VA · Critically understaffed (RN) · Very high staff turnover · Worst in LIFEWORKS REHAB chain · $131,313 in fines

Source: Medicare data

What this means for your family

This facility has a highly regarded rehabilitation and activities team that can be excellent for short-term recovery. However, the recurring, serious reports of sanitation issues and medication management errors are critical red flags. If you choose this facility, we strongly advise that you or a family member visit daily to monitor hygiene and ensure medication schedules are followed.

Google Reviews

Google Reviews

367 reviews on Google
Virginia Beach Healthcare and Rehab Center presents a deeply polarized experience for families. While many reviewers praise the rehabilitation therapy team and specific staff members for their dedication and kindness, a significant number of families report severe neglect, including unsanitary conditions such as cockroach infestations, poor medication management, and slow response times to call bells. Prospective families should be aware that while some units and staff provide high-quality care, the facility struggles with consistency, cleanliness, and basic responsiveness.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean2.0Activities9.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Engaging and well-planned activities program
  • Specific nursing and CNA staff noted for compassion
  • Responsive and open-door administration leadership

Concerns

  • Severe pest issues (cockroaches) in patient rooms (mentioned by 9 reviewers)
  • Neglect regarding basic hygiene and call bell response times (mentioned by 11 reviewers)
  • Medication management errors or delays (mentioned by 7 reviewers)
  • Poor food quality and nutritional service (mentioned by 6 reviewers)
  • Understaffing, particularly on weekends and evenings (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2343.92023(14)4.02024(62)3.92025(99)4.72026(36)

Distribution · 211 analyzed

5
147
4
16
3
4
2
2
1
42
19 reviews posted between Nov 16, 2025Nov 29, 2025 · 16 were 5-star
16 reviews posted between Jun 1, 2025Jun 6, 2025 · 15 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your therapy teams and activity programs; could you tell us more about how a typical day of engagement looks for residents?
  • 2It's great to see how responsive your administration is to feedback; what specific steps are being taken right now to improve the dining experience and food variety?
  • 3How does the nursing team ensure that call bells are answered promptly and that all hygiene needs are met, especially during the evening and weekend shifts?
  • 4Could you walk us through your current protocols for medication management to ensure everything is administered accurately and on schedule?
  • 5What specific measures are in place to maintain the cleanliness of the resident rooms and ensure a pest-free environment?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care with physicians?

Personalized based on this facility's data


Key Review Excerpts

The cockroaches at this facility are INSANE .Everytime I visit I can’t handle it because this place is roach infested

Visitor · 2023☆☆☆☆

The physical therapists there are amazing. His nurses were great. Everyone there brought him back to good health.

Family member · 2024★★★★★

I had to stay with my husband and pay someone to stay with him 24/7. They would not watch him to make sure he would not fall or give him any attention.

Spouse of resident · 2025☆☆☆☆
Source: 367 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.30hrs
80%
All nurses + aides combined
Staff Turnover
74%
Lower is better (< 30% = good)
RN Turnover
87%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility61.9%
Worse than Avg
Here
61.9%
US
95.5%
VA
94.0%
Virginia beach city
93.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.3%
Worse than Avg
Here
79.3%
US
93.4%
VA
91.0%
Virginia beach city
88.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
12.1%
VA
16.9%
Virginia beach city
18.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.5%
VA
20.4%
Virginia beach city
14.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
15.3%
VA
16.4%
Virginia beach city
13.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
14.4%
VA
15.3%
Virginia beach city
13.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility46.3%
Worse than Avg
Here
46.3%
US
79.8%
VA
73.6%
Virginia beach city
65.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.2%
Worse than Avg
Here
51.2%
US
81.8%
VA
73.9%
Virginia beach city
63.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
VA
1.2%
Virginia beach city
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

38deficiencies
1penalties
Well above state avg (14.5)
42 complaint-triggered
$131,313 in fines

Recent family complaints triggered multiple investigations revealing serious concerns about medication management, abuse prevention, and basic care quality. Over 100 deficiencies across seven surveys show recurring problems with medication errors, staff training, care planning, and resident safety that persist despite corrections. The facility has struggled particularly with preventing abuse and neglect, maintaining adequate staffing levels, and ensuring proper medication administration, indicating systemic issues that families should carefully consider.

Dec 22, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 23, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 11, 2024Routine
19
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0740Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0942Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

Oct 11, 2024Complaint
27
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 29, 2024Complaint
9
0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 22, 2024Complaint
3
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

Federal Penalties

Fine

Oct 11, 2024

$131,313

Ownership & Operations

Who Operates This Facility

Owner / Operator

Virginia Beach Healthcare and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 53 of 57 (Worst)

Ownership & Management

Owners

Virginia Beach Holdings I LLC

Owner · Organization

100%

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Chesapeake East LLC

Owner (parent company) · Organization

Edward 1998 Family Grantor Trust

Owner (parent company) · Organization

Ek 2005 Family Trust

Owner (parent company) · Organization

Fay 2014 Family Grantor Trust

Owner (parent company) · Organization

Fay 2014 LLC

Owner (parent company) · Organization

Ll 2013 Family Trust

Owner (parent company) · Organization

Mms 2008 Family Trust

Owner (parent company) · Organization

Mzr East LLC

Owner (parent company) · Organization

Rylbss East Manager LLC

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Silverstone East LLC

Owner (parent company) · Organization

Sol 2000 Family Grantor Trust

Owner (parent company) · Organization

Sol 2000 LLC

Owner (parent company) · Organization

Stevens 3920 & Family LLC

Owner (parent company) · Organization

Stevens 3920 Family Grantor Trust

Owner (parent company) · Organization

Stevens 3920 LLC

Owner (parent company) · Organization

Key personnel

Sherring, AdamW-2 Managing EmployeeSherring, AdamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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