Vineyard Hills Health Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing and therapy staff. Still worth an in-person visit.
based on 16 Google reviews

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What this means for your family
This facility offers highly professional therapy and clean environments for some residents. However, you must closely monitor response times to call lights and medication schedules, as multiple families have reported significant delays and inadequate staffing during evening hours.
Google Reviews
Google Reviews
16 reviews on Google“Families should approach this facility with caution due to significant reports of slow response times to call lights and issues with medication delays. While some long-term residents and rehab patients have received compassionate care and professional therapy, multiple reviewers highlight critical failures in staffing responsiveness and evening care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing and therapy staff
- Clean and well-maintained facility
- Engaging rehabilitation and activity programs
Concerns
- Slow response times to call lights and requests (mentioned by 3 reviewers)
- Inadequate staffing or lack of care during evening/off-hours (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your therapy and nursing teams; how do you ensure that same level of professional care is maintained during the evening and overnight shifts?
- 2With your high CMS inspection rating, what specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 3How does the nursing team manage call lights during busier periods to ensure residents receive timely assistance with their requests?
- 4Could you tell me more about the daily activity programs and how you keep residents engaged with the community?
- 5What is the process for communicating important health updates or changes in care status to family members?
- 6How would you describe the dining experience here, and are there opportunities for residents to have input on their meal options?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been there for five years. She has received the best care we could ask for.”
“The entire staff, CNA’s, Nurses, PT, OT and Social Worker, were so professional and sensitive to my dad’s needs.”
“Takes 15 minutes response on call button. Never returning. They cheap out on evening.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring issues across multiple areas, with 26 deficiencies found over four surveys and one complaint filed by families regarding nursing care competency. The most persistent problems involve nutrition and meal planning, medication management, and fire safety systems, with nutrition issues appearing in three separate surveys from 2021 to 2025. While all deficiencies have been reportedly corrected, the repeated violations in core care areas suggest potential ongoing challenges with maintaining consistent standards.
Jun 27, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Construction Deficiencies
Use approved construction type or materials.
Jun 6, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 13, 2023Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 10, 2021Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Vineyard Hills Health Center
for profit
Chain Affiliation
Compass Health, INC.
7 facilities nationwide
Chain avg rating: 5.0/5 · Rank 7 of 7 (Worst) (Best)
Ownership & Management
Owners
Coastal LLC
Owner · Organization
Compass Health INC
Owner · Organization
Compass Holdings INC
Owner (parent company) · Organization
Gerrish, Nancy
Owner (parent company)
Gerrish, William
Owner (parent company)
Hamilton, Amy
Owner (parent company)
Hodge, Timothy
Owner (parent company)
Mcmullen, Juanita
Owner (parent company)
Moya, Marie
Owner (parent company)
Smith, Darren
Owner (parent company)
Woolpert, Marcy
Owner (parent company)
Woolpert, Mark
Owner (parent company)
Woolpert, Patricia
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit vineyardhillshealth.com
Medicare data downloads
Original nursing home datasets
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