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Assisted Living

Villas at Green Valley, Villa E

Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.

865 North Desert Bell Drive, Building 5, Las Campanas · Green Valley, AZ 85614Licensed & Active
Google rating
4.4/5

based on 43 Google reviews

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What this means for your family

The Villas at Green Valley offers a beautiful, community-oriented environment with a staff that many families find deeply compassionate. However, because of past reviews mentioning medication errors and inconsistent training, you should specifically ask for their current protocols on medication administration and how they monitor staff performance during shift changes.

Google Reviews

Google Reviews

43 reviews on Google
Families considering The Villas at Green Valley will find a facility widely praised for its beautiful, home-like atmosphere and a compassionate staff that excels in hospice and memory care. While many reviewers highlight the kindness of the team and the success of community programs like 'Adopt a Senior,' there are serious, isolated allegations regarding medication management and staff professionalism that warrant direct inquiry during tours.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean5.0Activities9.0Meds2.0Memory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and caring staff
  • Beautiful, well-maintained, home-like campus
  • Strong community engagement and volunteer programs
  • Excellent memory care reputation

Concerns

  • Inconsistent medication management and training (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(6)3.02019(4)4.02020(4)5.02021(6)5.02022(6)3.02023(4)

Distribution · 30 analyzed

5
25
4
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1
5

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We love how much the campus looks like a home rather than a facility; how do you involve residents in maintaining that sense of community and togetherness?
  • 2The community engagement and volunteer programs seem wonderful; what are some of the favorite local activities or outings the residents participate in?
  • 3Could you walk us through your specific protocols for medication administration and how you ensure staff are consistently trained on new updates?
  • 4In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
  • 5We noticed the staff is often described as very compassionate; how do you foster that culture of care and professionalism during staff training?
  • 6For residents who might need extra support, what specific features of your memory care program help them feel safe and engaged?

Personalized based on this facility's data


Key Review Excerpts

The staff were so incredible to us and to my grandmother. It was obvious that the staff here genuinely care. I noticed little things that they did to comfort her when they and how kindly they spoke to her.

Hospice resident's family · 2022★★★★★

This Christmas I had the pleasure of adopting a senior and I had a great time doing so. Tiffany made the process seamless and fun.

Community volunteer · 2023★★★★★

I came up from Nogales to tour The Villas for my mom and I was so impressed. Everyone was so helpful and kind.

Prospective resident's family · 2022★★★★★
Source: 43 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

5total
2deficiencies
Dec 3, 2025Routine
CleanReport

No deficiencies were found during the on-site compliance inspection conducted on December 3, 2025.

Oct 25, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00215863 was conducted on October 25, 2024, and nocdeficiencies were cited.

Jan 11, 2024Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00202904 conducted on January 11, 2024:

A manager shall ensure that:R9-10-808.C.1.a-gCorrected Feb 9, 2024

Based on document review, record review and interview, the manager failed to ensure a caregiver provided a resident with the assisted living services in the resident's service plan and documented the services provided in the resident's medical record, for one of two residents sampled. Findings include: 1. During a tour of the facility the Compliance Officer observed R1 sitting in their recliner chair. A pad attached to an electrical cord was laying on the floor, several feet away from the chair. The Compliance Officer also observed an electrical cord coming from under R1's bedding. 2. In an interview E1 advised that the pad on the floor was a "chair alarm." E1 indicated the chair alarm was not placed under the seat cushion of the chair as it should have been. E1 reported the electrical cord coming from under R1's bed was part of a similar bed alarm. 3. A review of R1's medical record revealed a current service plan indicating R1 received directed care services. R1's service plan indicated R1 was a "Fall Risk," and included the service "Bed Alarm," and "Chair Alarm." 4. In an interview, E1 agreed R1 was not provided the service chair alarm as described in R1's service plan.

If the assisted living facility offers therapeutic diets, a manager shall ensure that:R9-10-817.B.2Corrected Feb 9, 2024

Based on record review and interview, the manager failed to ensure a therapeutic diet was provided to a resident according to a written order from the resident's primary care provider or another medical practitioner, for one of two residents with orders for a therapeutic diet, which posed a health and safety risk. Findings include: 1. A review of R1's medical record revealed a service plan dated November 17, 2023 for directed care services. The service plan stated R1 would receive: "Regular diet, thin liquids." 2. A review of R1's medical record revealed a form titled, "Hospice IDG Comprehensive Assessment and Plan of Care Update Report," signed by a medical practitioner and dated September 17, 2023, which stated, "Mechanical Soft Diet." 3. In an interview, E1 agreed R1 had not been provided with a therapeutic diet as ordered.

Sep 28, 2023Complaint
CleanReport

An on-site investigation of complaint AZ00194477, AZ00197021 and AZ00197369 was conducted on September 28, 2023 and no deficiencies were cited.

Aug 3, 2023Complaint
CleanReport

An on-site investigation of complaint AZ00197230 was conducted on August 3, 2023 and no deficiencies were cited .

Contact

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References & Resources

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