Villa St Vincent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews
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What this means for your family
The facility is highly regarded for its administrative support and educational programs, making the transition process smooth for many families. However, given the critical report regarding nursing care, we strongly advise families to conduct a thorough tour and ask specific questions about the nurse-to-resident ratio and the process for addressing immediate care concerns.
Google Reviews
Google Reviews
55 reviews on Google“Villa St Vincent, also known as Benedictine Living Community-Crookston, receives high praise for its CNA training program and the helpfulness of its administrative and admissions staff during the move-in process. While many families report their loved ones receive compassionate, individualized care, there is a significant outlier report regarding poor quality of care that led to a rapid discharge. Families should be aware that while the facility is highly regarded for its educational programs and welcoming environment, individual experiences with nursing care can vary.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and supportive CNA training program
- Helpful and accommodating admissions/tour staff
- Compassionate, personalized long-term care
- Clean and welcoming facility environment
Concerns
- Reports of poor quality of care leading to rapid discharge
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your CNA training program is highly regarded; how does that specialized training translate into the daily hands-on care my loved one will receive?
- 2Given that your team is very active in responding to online feedback, what is your process for keeping families updated and involved when a resident's health needs change rapidly?
- 3I see your staffing rating is strong, but your overall CMS rating is lower; what specific steps are you taking to improve the quality of care and address the recent health inspection findings?
- 4Could you walk me through your protocol for medical emergencies and how you ensure seamless communication with families during urgent health situations?
- 5With the facility being described as very welcoming, what kind of daily social activities or engagement programs do you offer to ensure residents feel connected and active?
- 6How do you manage the transition process for residents to ensure that their care plans remain consistent and stable throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“All of the staff from cleaning, laundry, food, and all the many levels of careers know her by name and most understand how she likes to have certain things done - including a hug when needed.”
“The staff at the Summit were so helpful and they’ve kept in contact with me throughout the whole process! All of my questions were answered accordingly and thoroughly.”
“Absolutely horrible care in crookston MN!! Pulled our dad out with in 27 hours! I wouldn't let my dog stay there!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about Villa St Vincent, triggering 10 deficiencies including serious concerns about resident protection from abuse and neglect that recurred in 2024 and 2025. The facility shows persistent problems with medication management, fire safety systems, and accident prevention across all surveys. While the facility has correction plans for all issues, the recurring nature of core care problems and ongoing complaint-driven investigations warrant careful consideration before visiting.
Jul 10, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 27, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 31, 2024Routine17
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 31, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Federal Penalties
Fine
Jul 31, 2024
$29,234
Ownership & Operations
Who Operates This Facility
Villa St Vincent
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 22 of 22 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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