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Limited public data on Villa at Willow Place. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 80 Google reviews
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Villa at Willow Place (operating as Mission Point of Superior Woods) receives highly polarized feedback, with families reporting extreme inconsistencies in care. While some praise the recent facility renovations and the therapy department, a significant number of reviewers report severe neglect, including unaddressed bedsores, delayed medication administration, and poor hygiene standards. Families should be aware of recurring reports regarding chronic understaffing and a lack of responsiveness to patient needs.
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Key Review Excerpts
“The staff for the most part are slow, rude and have no business caring for others especially those with Special Needs. I witnessed neglect, extreme delays in responding to patients in need of help.”
“The facility is very clean and spacious. The management team is very approachable and has the patient's best interest in mind. The staff are very kind and caring.”
“While the food may not be the best and they seem to need more staff--my dad received excellent care when he was there. The nurses and aides were extremely kind and always friendly.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from October 2023 identified several areas of non-compliance, including issues with medication record documentation, outdated resident service plans, and food safety concerns regarding expired items and unmonitored refrigerator temperatures. While the facility has been found in substantial compliance in other periods, these recent findings regarding care documentation and kitchen sanitation require attention.
The September 2023 staff schedule did not designate a supervisor of resident care for each shift.
Kitchenette refrigerator thermometer was non-functional; two kitchenette freezers and the apartment 507 refrigerator lacked thermometers.
Kitchenette refrigerator contained expired items (cheesecake); several opened food items (applesauce, pudding, etc.) were not dated.
The report indicates an incomplete finding regarding the maintenance of hazardous/toxic materials in the kitchenette.
Resident service plans for Resident A and Resident C were not updated at least annually.
The regular menu was not posted for the current week, and therapeutic/special diet menus (no salt, consistent carbohydrate, dysphagia) were not posted.
September 2023 sink temperature logs for the kitchenette were incomplete for numerous dates.
Medication administration records (MARs) were incomplete; several doses were left blank for Residents A and B, and TED hose application was not recorded for Resident C.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Superior Woods Opco, LLC
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Official Website
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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