Viewcrest Health Center
Strong Medicare quality ratings; families often praise modern, well-maintained facility. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
While the facility is physically modern and has a capable therapy team, the recurring reports of neglect and missing personal items are significant red flags. If you choose this facility, ensure you have a clear plan for daily oversight of your loved one's care and maintain frequent, documented communication with administration.
Google Reviews
Google Reviews
16 reviews on Google“Viewcrest Health Center receives highly polarized feedback, with some families praising the facility's appearance and therapy services while others report severe neglect and administrative failures. Critical concerns include poor communication regarding medical records, missing personal belongings, and lapses in basic patient care such as pain management and equipment usage.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility
- Effective rehabilitation therapy
- Friendly and energetic nursing staff
Concerns
- Neglect and poor quality of patient care (mentioned by 4 reviewers)
- Difficulty obtaining medical records and lack of administrative transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding administrative transparency, what is your standard process for keeping families updated on their loved one's medical records and care plans?
- 2With your strong focus on rehabilitation therapy, how do you ensure that the nursing staff and therapy team coordinate effectively to maintain consistent care for residents?
- 3I noticed your staffing rating is quite high; could you explain how your team manages medication administration to ensure accuracy and safety for every resident?
- 4What specific protocols do you have in place to ensure that residents receive attentive, personalized care throughout the day and night?
- 5How do you encourage resident engagement and social interaction to ensure that daily life here feels vibrant and fulfilling?
- 6In the event of a medical emergency, what is your protocol for notifying family members and ensuring they are kept informed throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“They did not give attention to his breathing, comfort, cleanliness of skin, or need for pain relief. Two examples were putting on a nebulizer but never plugging it in, and taking days to put a special mattress topper on his bed that was ordered in by hospice.”
“The staff was good and keeping me in the loop with me being out of state. But some of his personal items went missing. Im not getting may answers from staff.”
“My father stayed here for a short term visit. He was very impressed with the nursing department and the therapy department. His room was kept clean and organized.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about recurring accident hazards and medication errors, with the most recent safety complaint in March 2025. Viewcrest has struggled consistently with safety supervision, medication management, and fire safety systems across multiple surveys spanning 2023-2025. While the facility has corrected past violations, the pattern of repeated safety issues and ongoing family complaints about hazardous conditions raises concerns about sustained quality improvements.
Aug 21, 2025Routine2
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Routine10
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 14, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 21, 2025
$26,685
Fine
Jul 11, 2024
$10,839
Fine
May 14, 2024
$14,433
Fine
Feb 14, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Viewcrest Health Center
nonprofit
Chain Affiliation
St. Francis Health Services
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 14
Ownership & Management
Owners
St. Francis Health Services of Morris, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit sfhs.org
Medicare data downloads
Original nursing home datasets
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