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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 17 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
1 finding in latest survey
Viewcrest Health Center has a middle-range Medicare overall rating. Strengths include modern, well-maintained facility. Some reviewers note concerns about neglect and poor quality of patient care (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Viewcrest Health Center receives highly polarized feedback, with some families praising the facility's appearance and therapy services while others report severe neglect and administrative failures. Critical concerns include poor communication regarding medical records, missing personal belongings, and lapses in basic patient care such as pain management and equipment usage.
Quality Themes
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Concerns
Rating Trends
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Distribution · 19 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“They did not give attention to his breathing, comfort, cleanliness of skin, or need for pain relief. Two examples were putting on a nebulizer but never plugging it in, and taking days to put a special mattress topper on his bed that was ordered in by hospice.”
“The staff was good and keeping me in the loop with me being out of state. But some of his personal items went missing. Im not getting may answers from staff.”
“My father stayed here for a short term visit. He was very impressed with the nursing department and the therapy department. His room was kept clean and organized.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints about recurring accident hazards and medication errors, with the most recent safety complaint in March 2025. Viewcrest has struggled consistently with safety supervision, medication management, and fire safety systems across multiple surveys spanning 2023-2025. While the facility has corrected past violations, the pattern of repeated safety issues and ongoing family complaints about hazardous conditions raises concerns about sustained quality improvements.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jun 2, 2026
$19,635
Payment Denial
Jun 2, 2026
5-day denial
Fine
Mar 21, 2025
$17,345
Fine
Jul 11, 2024
$10,839
Fine
May 14, 2024
$14,433
Fine
Feb 14, 2024
$8,824
Viewcrest Health Center
nonprofit
St. Francis Health Services
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 14
Owners
St. Francis Health Services of Morris, INC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
17 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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