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Assisted Living

Via Elegante, Tucson Mountains

Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.

2797 North Cerrada De Beto, Ruston Hills · Tucson, AZ 85745Licensed & Active
Google rating
4.6/5

based on 22 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking high-quality memory care and a vibrant social life for their loved ones. The staff's dedication to personalized care and creative activities is a standout feature. However, you should verify communication protocols with the administration to ensure your family remains well-informed during care transitions.

Google Reviews

Google Reviews

22 reviews analyzed
Families considering Via Elegante can expect a highly compassionate environment, with many reviewers praising the staff's ability to help residents thrive after health crises. While the majority of feedback highlights exceptional care and engaging life enhancement activities, one reviewer noted significant issues with communication and empathy.

Quality Themes

Tap a score for details
FoodN/AStaff9.5Clean10.0Activities10.0MedsN/AMemory9.0Comms6.0ValueN/A

Strengths

  • Compassionate and attentive caregiving staff
  • Engaging life enhancement and social activities
  • Smooth transition and admission processes
  • Beautifully maintained facilities with desert views

Concerns

  • Poor communication and lack of compassion from staff

Rating Trends

Tap a year to see what changed

2345.02019(1)5.02021(3)3.72022(3)5.02023(6)4.02024(4)5.02025(5)

Distribution

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How They Respond to Reviews

96%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We love the desert views from the facility; how often are the outdoor spaces used for group activities or relaxation?
  • 2We've heard wonderful things about the life enhancement programs here; could you walk us through some of the social activities planned for this month?
  • 3Since we value clear communication, what is the best way for our family to stay updated on our loved one's well-being and daily happenings?
  • 4We noticed how much care goes into responding to feedback from the community; how does the management team use resident and family input to improve care?
  • 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
  • 6The transition process seems very smooth based on what we've seen; how do you help a new resident settle in and start making friends during their first week?

Personalized based on this facility's data


Key Review Excerpts

My mother has gone from almost dying from poor care in another facility to thriving at Via Elegante.

Long-term resident's family · 2025★★★★★

The staff at the Tucson Via Elegante is wonderful and so good with my mother-in-law who is disabled from a stroke and suffers from dementia.

Long-term resident's family · 2025★★★★★

The maintenance staff volunteered and actually went to the furniture company warehouse and picked up the mattress for us.

Long-term resident's family · 2024★★★★★
Source: 22 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

2total
2deficiencies
Sep 23, 2025Routine

The following deficiency was found on the on-site compliance inspection conducted on September 23, 2025:

a-c. Opioid Prescribing and TreatmentR9-10-120.F.4.a-cCorrected Sep 25, 2025

Based on documentation review, record review, and interview, the manager failed to ensure an individual authorized to administer opioids documented in the resident's medical record an identification of the resident's need for the opioid before the opioid was administered and the effect of the opioid administered or for which assistance in the self-administration of medication for a prescribed opioid was provided for one of nine residents sampled. Findings include: 1. A review of facility documentation revealed a opioid policy last revised December 13, 2024. The policy stated "Employees will periodically check on the resident over the next hour and note on the MAR (by means of the EMAR follow up feature) the resident’s response to the medication”. 2. A review of R8's medical record revealed a service plan for personal care services and received medication administration. A review of R8's medication orders dated June 25, 2025 stated, “Oxycodone HCL 5 MG Tablet, take 1 tablet by G-tube twice daily”. A review of R8's medication administration record (MAR) revealed Oxycodone was administered as ordered between September 1, 2025 and September 23, 2025, however, documentation of monitoring of the effect of the opioid was not available for review. 3. In an exit interview, the findings were reviewed with E1, E2, E3, and E4. E4 reported the facility only tracks the effectiveness of “as needed” medications.

Oct 17, 2024Complaint

An on-site investigation of complaint AZ0021746 & AZ00187881 was conducted on October 17, 2024, and the following deficiencies were cited :

If an assisted living facility provides medication administration, a manager shall ensure that:R9-10-816.B.3.bCorrected Nov 22, 2024

Based on record review and interview, the manager failed to ensure medication administered to a resident is administered in compliance with a medication order for one of nine residents sampled. The deficient practice posed a risk of an adverse health condition for one resident due to medication not being administered. Findings include: 1. A review of R1's medical record revealed a service plan which indicated R1 received personal care, and administration of medication. The medical record contained a doctor's order, dated August 6, 2024, directing R1 take "Finasteride 5 MG Tablet, Take 1 Tablet by mouth at bedtime." 2. A review of R1's Medication Administration Record (MAR) for September 2024 revealed evidence of documentation to indicate R1 was administered "Finasteride 5 MG Tablet, Take 1 Tablet by mouth at bedtime" as ordered was unavailable for review. 3. In an interview, E4 advised the pharmacy had not received a valid order for "Finasteride 5 MG," from R1's medical provider until October 10, 2024. 4. In an interview, E1 agreed R1 had not been administered Finasteride as ordered.

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References & Resources

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