Via Elegante, Galleria
Families consistently rate this highly — reviewers highlight compassionate and skilled caregivers. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility is an excellent choice if you value consistent, long-term caregivers and a clean, beautiful environment. However, if your loved one requires specialized dementia care, you should specifically ask for a tour during the day to verify that the level of engagement and staff training meets your expectations.
Google Reviews
Google Reviews
22 reviews analyzed“Families can expect a highly compassionate caregiving team that treats residents like family, with several reviewers specifically praising the low staff turnover and attentive nursing. While many praise the beautiful, clean, and well-maintained facilities, one reviewer raised serious concerns regarding the adequacy of specialized dementia training and daily activities in certain settings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled caregivers
- Clean and beautifully maintained facilities
- Low staff turnover and consistent care
- Pet-friendly options for residents
- Transparent communication with families
Concerns
- Inadequate specialized training for dementia/Alzheimer's care
- Lack of daily activities and resident stimulation
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to family feedback; how do you typically keep families updated on day-to-day changes in a resident's well-being?
- 2The facility looks beautifully maintained; what is your routine for ensuring the common areas stay clean and inviting for residents?
- 3What specific types of daily activities or social programs are available to keep residents engaged and stimulated throughout the week?
- 4Since we are considering bringing a pet along, could you tell us more about your pet-friendly policies and how they integrate into resident life?
- 5How does the care team approach specialized support for residents who may be experiencing the early stages of memory loss or cognitive changes?
- 6In the event of a medical emergency during the night, what is the protocol for contacting both medical professionals and the family?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers are kind, cheerful, helpful, and skilled. They get to know my wife and know what she likes and needs. Having two caregivers during the day means there is rarely a long wait for assistance.”
“The memory care home had nine other residents who all got dedicated professional personal and medical care along with regularly scheduled activities. Our family got weekly reports of mom’s activities and behaviors for each day of the week along with weekly nursing health reports.”
“The caregivers are top notch. They are gentle, kind and loving to the residents no matter the situation. The facility is exceptionally clean and the caregivers are welcoming to all who enter.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 22, 2025RoutineCleanReport
No deficiencies were found during the on-site compliance inspection conducted on August 22, 2025.
Jul 10, 2024RoutineCleanReport
No deficiencies were found during the on-site compliance inspection conducted on July 10, 2024.
Nov 27, 2023Complaint
An on-site investigation of complaint AZ00203366 was conducted on November 27, 2023, and the following deficiency was cited .
Based on observation, record review, and interview, the manager failed to ensure a medication administered to a resident was accurately documented in the resident's medical record, for one of two residents sampled. Findings include: 1. A review of R2's medical record revealed a service plan for personal care services including medication administration. 2. A review of R2's medical record revealed a prescription dated October 7, 2023 for, "Furosemide 20 MG Oral Tablet, Take 1 tablet orally in A.M. PRN weight over 150 - HOLD for SBP under 110." 3. A review of R2's medical record revealed an electronic Medication Administration Record (eMAR) dated October 2023. The eMAR documented the medications administered to R1 including, "Furosemide 20 MG, take 1 tablet by mouth every morning as needed for weight over 150 hold for SBP under 110." However, the eMAR included the following dates which had been left blank : - October 23, 2023, however, R2's weight was 156.2 and the medication should have been marked as administered or held; - October 24, 2023, however, R2's weight was 156.4 and the medication should have been marked as administered or held; - October 26, 2023, however, R2's weight was 156.4 and the medication should have been marked as administered or held; and - October 31, 2023, however, R2's weight was 156.6 and the medication should have been marked as administered or held. 4. A review of R2's medical record revealed an electronic Medication Administration Record (eMAR) dated November 2023. The eMAR documented the medications administered to R1 including, "Furosemide 20 MG, take 1 tablet by mouth every morning as needed for weight over 150 hold for SBP under 110." However, the eMAR included the following dates which had been left blank : - November 4, 2023, however, R2's weight was 152 and the medication should have been marked as administered or held; - November 6, 2023, however, R2's weight was 152.2 and the medication should have been marked as administered or held; - November 10, 2023, however, R2's weight was 152.4 and the medication should have been marked as administered or held; - November 11, 2023, however, R2's weight was 153.8 and the medication should have been marked as administered or held; and - November 26, 2023, however, R2's weight was 151 and the medication should have been marked as administered or held. 5. In an interview, E1 and E2 acknowledged the eMAR contained gaps on several days for which the administration of Furosemide had not been documented.
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References & Resources
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Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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