Via Christi Village Manhattan, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 196 Google reviews
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What this means for your family
Via Christi Village is highly regarded for its compassionate staff and clean environment, making it a strong candidate for long-term care. However, families should be proactive in monitoring medication administration and should clarify billing processes upfront to avoid potential administrative frustrations.
Google Reviews
Google Reviews
196 reviews on Google“Via Christi Village Manhattan generally receives high praise for its compassionate, friendly staff and clean, well-maintained facility. While many families express deep gratitude for the care their loved ones receive, some reviewers have raised concerns regarding staffing levels, occasional medication errors, and administrative issues like billing. Overall, it is viewed as a supportive environment for both long-term care and rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Clean and well-maintained facility
- Welcoming and helpful front desk/reception
- Effective rehabilitation and therapy services
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Administrative and billing disputes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 201 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how welcoming and helpful the front desk team is; how do you ensure that same warmth is felt by the residents in their daily care?
- 2We noticed many people praise the cleanliness of the facility; what are your specific protocols for maintaining a high standard of hygiene in the resident rooms?
- 3With the high praise for your therapy services, could you tell us more about how the rehabilitation team works with residents to maintain their mobility?
- 4What specific systems or double-check processes do you have in place to ensure medication is administered accurately and on schedule?
- 5How do you manage staffing levels during the night or on weekends to ensure that response times for call bells remain quick?
- 6In the event of a medical emergency after hours, what is the immediate protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff did a wonderful job - from the orderly who cleaned the rooms, the person”
“My mother’s care givers are so fantastic! They are so patient and kind with her, and do a great job of communicating with me.”
“I noticed different nurses came into her room and tried to give double medication within about 2 hrs. she spoke up and told the nurse she already had taken her medication on that day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeated deficiencies, with 13 complaint-triggered violations indicating families have filed reports about safety hazards, medication management, and care planning issues. Accident prevention and supervision problems appear most frequently across multiple surveys, while medication errors and fire safety violations also recur regularly. While most issues show correction dates, the persistent nature of safety and medication concerns across different time periods suggests ongoing challenges that families should carefully evaluate.
Feb 24, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 2, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 2, 2024Routine11
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 13, 2023Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 24, 2026
$26,685
Fine
Jul 29, 2025
$17,345
Fine
Dec 13, 2023
$38,698
Fine
Oct 26, 2023
$14,053
Fine
Jul 11, 2023
$10,842
Fine
Jul 11, 2023
$78,592
Ownership & Operations
Who Operates This Facility
Via Christi Village Manhattan, INC
nonprofit
Chain Affiliation
Ascension Living
16 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 19
Ownership & Management
Owners
Ascension Health Senior Care
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
196 reviews from families & visitors
Official Website
Visit ascensionliving.org
Medicare data downloads
Original nursing home datasets
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