Versailles Rehabilitation and Health Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and effective therapy programs, there is a recurring pattern of severe understaffing and neglect reported by families of residents who require high levels of assistance. If you choose this facility, ensure you have a plan to visit frequently to monitor your loved one's medication schedule and basic hygiene, as multiple reviewers noted that staff responsiveness is inconsistent.
Google Reviews
Google Reviews
84 reviews on Google“Versailles Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the facility as clean, friendly, and supportive, while others report severe neglect. Critical reviews frequently highlight dangerous understaffing, delayed medication administration, and a lack of basic assistance with feeding and hygiene. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the serious care concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate staff members
- Effective physical and occupational therapy programs
- Welcoming atmosphere for visitors
Concerns
- Severe understaffing leading to slow response times (mentioned by 6 reviewers)
- Delayed or missed medication administration (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and feeding assistance (mentioned by 4 reviewers)
- Cold or poor quality food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 3Could you walk me through your current process for medication administration and the steps you take to ensure accuracy and consistency for every resident?
- 4I understand that hygiene and feeding assistance are vital; how do you monitor and support staff to ensure these personal care needs are met consistently throughout the day?
- 5What steps are you taking to address the recent CMS staffing rating, and how does that impact the day-to-day support my loved one will receive?
- 6I’ve read positive things about your therapy programs; could you tell me more about how those are integrated into a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been a resident of the Memory Care/Legacy area for several years now. We cannot begin to express how wonderful the unit is! The nurses, STNAs, and Shelly with Activities go above and beyond each and every day.”
“My mother is at this center right now. She fell and broke her hip and is there for rehabilitation. There is one nurses aide to cover the whole floor. My mother's pain medication is usually an hour or two late. Her meals are cold.”
“If you family member is unable to communicate their needs and get out of bed unassisted, do not transfer them to this facility. The staff answer questions with 'I don't know' instead of looking up information.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 8 of 29 deficiencies triggered by family reports. The most recurring problems involve resident abuse and neglect protections, medication management errors, and quality of care issues including pain management and wound care. While all deficiencies show correction dates, the pattern of ongoing complaints through 2025 suggests persistent care quality concerns that families should investigate thoroughly before placement.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 8, 2025Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Feb 19, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 3, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Versailles Rehabilitation and Health Care Center
for profit
Chain Affiliation
Crown Healthcare Group
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Crown Ohio Holdco INC
Owner · Organization
Weintraub, Moshe
Owner
Crown I Tbd Holdco LLC
Owner (parent company) · Organization
Basch, Zissy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit versaillesrehab.com
Medicare data downloads
Original nursing home datasets
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