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Nursing HomeMedicaid Investigative

Vero Health & Rehab of Sylva

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

417 Cloverdale Road, Sylva, NC 28779106 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 37 Google reviews

5
4
3
2
1
Vero Health & Rehab of Sylva Nursing Home in Sylva, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (7 vs median 4.0)

Bottom 25% in NC · Below recommended RN staffing · $359,818 in fines

Source: Medicare data

What this means for your family

This facility shows a distinct split between successful short-term rehab outcomes and significant failures in long-term care. If you are considering this facility, we strongly recommend visiting unannounced during evening or weekend hours to observe staffing levels and response times, as these are the most frequently cited areas of concern.

Google Reviews

Google Reviews

37 reviews on Google
Vero Health & Rehab of Sylva presents a stark divide in experiences, with many short-term rehab patients praising the therapy department and specific staff members, while long-term care families report severe neglect. Critical concerns include chronic understaffing, poor hygiene, and a lack of responsiveness to basic resident needs. Families considering this facility should be aware of these inconsistent standards and the high frequency of negative reports regarding long-term care quality.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Supportive and communicative social work staff
  • Compassionate end-of-life/hospice care
  • Skilled nursing for complex medical needs

Concerns

  • Severe understaffing leading to neglected hygiene and ADLs (mentioned by 8 reviewers)
  • Slow or non-existent response to call lights and resident requests (mentioned by 4 reviewers)
  • Poor communication and lack of updates for families (mentioned by 3 reviewers)
  • Unsanitary facility conditions and poor room cleanliness (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'19(4)3.02.0'21(1)1.04.0'23(5)3.63.0'25(4)3.7'26(6)

Distribution · 38 analyzed

5
17
4
3
3
0
2
1
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident hygiene needs are met in a timely manner?
  • 2I noticed the facility has had some challenges with cleanliness; could you walk me through your daily housekeeping schedule and how you maintain sanitation in common areas and resident rooms?
  • 3Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
  • 4What is your formal process for keeping families updated on changes in a resident's condition, and who is our primary point of contact for routine communication?
  • 5How does the nursing team handle medication management and oversight to ensure accuracy and consistency for residents with complex medical needs?
  • 6What does the daily social and activity calendar look like, and how do you encourage residents to participate in these programs?

Personalized based on this facility's data


Key Review Excerpts

Therapy was great, they pushed me to get where I am able to go home now. The staff answered my calls in a short amount of time and met my every need.

Rehab patient · 2023★★★★

The staff care was excellent, physical and occupational therapy staff were exceptional as was social worker Claudia. My family member also said the food was excellent and this compliment comes from a good cook.

Long-term resident's family · 2024★★★★★

I have found him with urine dripping off the bed. And when I asked for him to be changed, one little frail aide changed his whole bed by herself. I don't blame the staff...they do horrible work for little pay.

Long-term resident's family · 2022☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
15.3%
NC
20.2%
Jackson
16.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
14.4%
NC
16.4%
Jackson
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
NC
5.4%
Jackson
17.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
19.5%
NC
21.5%
Jackson
24.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
NC
21.0%
Jackson
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
15.5%
NC
14.1%
Jackson
19.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.2%
Worse than Avg
Here
63.2%
US
81.8%
NC
80.1%
Jackson
78.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.9%
Worse than Avg
Here
73.9%
US
79.8%
NC
78.1%
Jackson
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
NC
1.5%
Jackson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
6penalties
Above state avg (5.6)
58 complaint-triggered
$359,818 in fines

This facility shows a concerning pattern of 58 complaint-driven deficiencies across multiple surveys, indicating families have repeatedly filed reports about care problems. The most recurring issues involve accident prevention and safety hazards, medication management errors, and resident rights violations including failure to notify families of incidents. While all deficiencies show correction dates, the persistent nature of complaints about safety, medication errors, and basic resident protections suggests ongoing quality concerns that families should carefully evaluate before choosing this facility.

Aug 14, 2025Routine
7
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0570Minimal · WidespreadCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jul 29, 2025Complaint
1
0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Jul 30, 2024Complaint
17
0690Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0568Minimal · WidespreadCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Jul 30, 2024Routine
9
0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 22, 2024Complaint
12
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0841Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

Nov 30, 2023Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

May 22, 2024

$325,563

Payment Denial

May 22, 2024

67-day denial

Fine

Oct 18, 2023

$7,901

Fine

Oct 18, 2023

$10,065

Fine

Oct 18, 2023

$16,289

Payment Denial

Oct 18, 2023

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vero Health & Rehab of Sylva

Organization Type

for profit

Chain Affiliation

Chain Name

Regional Health Properties

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Morrison, Brent

Owner

Key personnel

Taylor, KenOfficer / DirectorTenwick, DavidOfficer / DirectorMorrison, BrentOfficer / DirectorSimmons, TeddieManagerRegional Health Properties INCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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