Nursing HomeMedicaid Medicare 5-star

Vcu Health Children's Services at Brook Road

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

2924 Brook Rd, Virginia Union · Richmond, VA 23220|47 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 73 Google reviews

(804) 321-7474 Directions Website

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What this means for your family

Vcu Health Children's Services at Brook Road has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Review the component ratings and current source records before deciding.

Google Reviews

73 public Google reviews available

[MISMATCH] Reviews describe a pediatric hospital and therapy center

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's 5-star rating for health inspections, what specific protocols or team practices do you believe contribute most to maintaining such high standards of care?
2With a capacity of 47 residents, how does the team balance providing individualized attention while maintaining the high staffing standards reflected in your 4-star rating?
3Since this facility specializes in children's services, what unique daily activities or therapeutic programs are available to help residents stay engaged and active?
4How does your clinical team integrate VCU Health's specialized medical resources into the daily care plan for residents who may have complex health needs?
5In the event of a medical emergency, how does your proximity to the broader VCU Health system ensure that children receive immediate and seamless transitions to specialized care?
6How do you foster a sense of community and family involvement within a smaller, 47-resident setting to ensure that every child feels supported and at home?

Personalized based on this facility's data

Source: 63 Google reviews in the current analysis set; Google reports 73 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

4.93hrs

Registered nurses for medical care

Total Nursing

9.41hrs

All nurses + aides combined

Staff Turnover

26%

Lower is better (< 30% = good)

RN Turnover

37%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 12 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

18.7%

Richmond city

43.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.4%

14.2%

Richmond city

16.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

19.0%

21.8%

Richmond city

22.0%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility26.8%

Worse than Avg

Here

26.8%

19.5%

20.6%

Richmond city

15.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.5%

90.9%

Richmond city

90.8%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.0%

Richmond city

94.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

5findings in history

Latest survey: 0 · well below VA avg (14.5)

VCU Health Children's Services had 5 federal deficiencies in April 2023, all corrected by the facility. The issues primarily involved care planning delays and medication oversight, along with problems in physical therapy services and nurse staffing documentation. Since all deficiencies were addressed and no complaints triggered inspections, this suggests the facility responded appropriately to identified issues.

Apr 20, 2023Routine5 findings

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vcu Health Children's Services at Brook Road

Organization Type

nonprofit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(804) 321-7474

chrichmond.org

2924 Brook Rd

Richmond, VA 23220

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

73 reviews from families & visitors

Official Website

Visit chrichmond.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.