Vantage Health & Rehab of New Bedford
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 7.0)
- High staff turnover (67%)
- High RN turnover (62%)
Bottom 25% in MA · Critically understaffed (RN) · Above average staffing · Worst in VANTAGE CARE chain · $9,318 in fines
What this means for your family
This facility offers strong rehabilitation services and engaging activities, but the reported inconsistency in emergency response and call-button responsiveness is a serious red flag. When touring, ask management specifically about their protocol for medical emergencies and how they ensure staff coverage during off-peak hours.
Google Reviews
Google Reviews
10 reviews on Google“Vantage Health & Rehab of New Bedford receives highly polarized feedback, with some families praising the dedicated rehab therapy and specific, attentive staff members, while others report critical failures in emergency medical response and basic care. While some residents enjoy the organized activities and clean environment, significant concerns regarding staff responsiveness and patient safety persist.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional rehab therapy team
- Engaging daily activities and events
- Clean and well-maintained facility
- Specific staff members noted for exceptional kindness
Concerns
- Slow or inadequate response to call buttons and patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehab, how do you ensure that residents receiving therapy also get consistent, timely support for their daily needs like call button requests?
- 2I noticed the facility has a 4-star Google rating with praise for your activities team; could you walk me through what a typical afternoon of engagement looks like for a resident?
- 3With the current staffing levels, what specific protocols do you have in place to ensure that residents are checked on frequently and that their needs are met promptly?
- 4I see that you have responded to some online feedback; how does the leadership team use family input to make improvements to the care experience?
- 5What is the process for communicating with family members if there is a change in a resident's medical condition or an urgent health concern?
- 6Since the facility is currently working on addressing recent health inspection findings, what specific steps are being taken to improve those areas of care?
Personalized based on this facility's data
Key Review Excerpts
“My mom was sent from the hospital to vantage for rehab to heal before coming back home. On her second day there she was struggling to breathe and the facility thought it was more appropriate to call for non-emergency transportation instead of calling 911 for emergency services; transportation took 4 hours to bring her to the hospital.”
“The rehab staff worked hard and tailored exercises for what my mom needed to work on. We were able to bring our dog in to to visit which the residents enjoyed.”
“The CNA Jackie on 3-11 shift is so considerate and kind to all especially my 88 year old grandmother. She makes her bed look fancy ( which she loves) and has lots of words of encouragement for her always.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with families filing complaints, resulting in 5 complaint-triggered deficiencies over the inspection period. The most recurring problems involve care planning and medical record management, infection control, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in similar areas—particularly medical records appearing in multiple complaint investigations—suggests potential systemic challenges that families should discuss during visits.
Feb 27, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2023Routine10
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Apr 24, 2024
$9,318
Ownership & Operations
Who Operates This Facility
Vantage Health & Rehab of New Bedford
for profit
Chain Affiliation
Vantage Care
8 facilities nationwide
Chain avg rating: 2.1/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Brown, Joseph
Owner
Yurowitz, Sam
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit myvantagecare.com
Medicare data downloads
Original nursing home datasets
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