Vandalia Healthcare & Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in POINTE MANAGEMENT chain · No penalties on record
What this means for your family
While many families report a positive experience with the caring staff and well-maintained building, the serious allegations of neglect and unprofessionalism in 2021 warrant caution. We strongly recommend scheduling an unannounced tour to observe staff interactions with residents firsthand and asking management directly about their current protocols for resident safety and staff training.
Google Reviews
Google Reviews
11 reviews on Google“Vandalia Healthcare & Senior Living receives praise for its caring staff and well-maintained facility from several family members. However, there are serious allegations regarding staff professionalism and resident treatment that prospective families should investigate thoroughly during a site visit.”
Quality Themes
Tap a score for detailsStrengths
- Caring and loving nursing staff
- Clean and well-maintained building
- Responsive management team
Concerns
- Allegations of staff unprofessionalism and verbal abuse
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific steps are you taking to ensure residents receive consistent, one-on-one attention throughout the day?
- 2How does your leadership team foster a culture of professionalism and respectful communication among all staff members to ensure every resident feels safe and valued?
- 3I noticed there have been some recent operational challenges; what specific improvements or new training programs have you implemented to address the recent state inspection findings?
- 4What protocols are in place to ensure that medical care and emergency responses are handled promptly, especially during overnight shifts?
- 5I appreciate that you actively engage with feedback online; how do you incorporate family input into the daily care plans to ensure our loved one’s specific needs are met?
- 6What kind of daily social activities or enrichment programs are available to help residents stay active and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was very well cared for she loved it when she was there very much appreciate the loving staff.”
“Management is great to work with, will listen and get to the core of things. Caregivers are great. Building it’ll looking fantastic as well!”
“This facility is a joke, corporate has no idea or business there. They all act like children talking bad about staff and the residents. The Residents are neglected and verbally abused.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, particularly with nursing staffing, accident prevention, and care quality, with families filing 10 complaint-triggered reports across recent surveys. The most persistent issues involve inadequate nursing coverage (appearing in multiple surveys from 2023-2025), repeated safety hazards and accident prevention failures, and problems with meal service and nutrition. While the facility corrects most violations when cited, the recurring nature of core staffing and safety problems suggests ongoing operational challenges that warrant careful consideration during any visit.
Sep 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 8, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 5, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 2, 2024Routine18
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 5, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Nov 20, 2025
$14,720
Ownership & Operations
Who Operates This Facility
Vandalia Healthcare & Senior Living
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Afmzl, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit vandaliahcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.